Sales Coordinator

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of Londons most iconic landmarks.

A DAY IN THE LIFE OF A SALES COORDINATOR AT THE WESTIN LONDON CITY

What you'll be doing...

Reporting to the Director of Sales, you can expect your working day to include the following.

Support the proactive sales team with day-to-day activities to ensure the seamless execution of sales

strategies.

• Assist with setting up meetings, preparing sales materials, coordinating presentations, and tracking follow ups on client leads.
• Preparing regular reports on sales activities, engagement, and outcomes for the team.
• Collaborate with the Director of Sales to organise, execute, and participate in client events, including sourcing venues, managing RSVPs, and coordinating event logistics.
• Assist with planning and execution of fam trips to showcase the property, coordinating itineraries, and ensuring a memorable experience for guests.
• Gather post-event feedback to evaluate effectiveness and identify areas for improvement.
• Maintain an organised and updated client database to support the proactive sales team with accurate information.
• Support the sales team with ad hoc projects and tasks to help achieve department goals and revenue targets.
• This role also involves providing support to the broader commercial teamincluding Marketing, Customer
• Sales, Revenue, and Meetings & Eventsas needed for various ad hoc tasks and responsibilities.
• To maximise the use of all available on the job training tools for associates, to implement and manage training initiatives and conduct training when appropriate.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Sales Coordinator, you will need the following qualities and skills:

• Communication & interpersonal skills: high standard of written and verbal English is essential with the ability to build long lasting relationships with clients and suppliers. As well as the ability to build strong relationships with leaders, peers and associates in the hotel and wider Marriott network.
• Understanding of sales processes within luxury hospitality and key client expectations
• Ability to create clear and persuasive presentations and reports.
• Strong organisational abilities to manage multiple projects and prioritise tasks under deadlines.
• Client-oriented approach to build positive, lasting relationships
• Excellent time management to handle the fast-paced, multitasking nature of the role.
• Ability to spot and address discrepancies in data or tasks promptly.
• Adaptability in managing unexpected requests or changes with professionalism.
• Understanding of event logistics, RSVP management, and guest itinerary coordination
• Competence in Microsoft Office Suite (Excel, PowerPoint, Word).

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Mariott & 4C Group Hotels)
• Life Assurance Covers
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events
• Meals on Duty (saving you £1000 per year)

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The groups mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

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