Brand Home Manager

Eden Scott is delighted to be working with Loch Lomond Group an independent distiller, blender, and producer of some of the finest and rarest scotch whiskies in the world, as well as a growing portfolio of other premium and super premium spirits and champagne. Their heritage is amongst the oldest in our industry.

Ben Lomond gin was launched in 2020 and has been steadily growing around the world and was of the world’s Top 5 gins voted by the San Francisco World Spirits Competition 2024.

Named after it’s namesake mountain... Ben Lomond is a brand with adventure at it’s heart…

Loch Lomond Group are now looking for an adventurous soul to run their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.

This visitor attraction and will open in May 2025 will offer a working distillery and Gin “school” an interactive visitor experience, retail store and sampling bar/café.

They are seeking a driven and experienced Brand Home Manager to lead the operations and strategic growth of the experience and visitor centre. This senior role is responsible for overseeing the visitor experience, driving business growth, and ensuring the successful day-to-day running of the site.

The Brand Home Manager will play a key role in shaping the centre’s future through strategic leadership, managing the Business Development & Marketing Manager to implement effective marketing and business strategies that increase visitor traffic and revenue.

The ideal candidate will have a strong background in managing customer-facing environments, with expertise in business development, team leadership, and operational management.

Key responsibilities of the role include:

BUSINESS AND REVENUE GROWTH:

Drive overall growth strategy for the visitor centre, ensuring that all business development efforts contribute to increased footfall, visitor engagement, and revenue growth.

Develop strategic plans to target new customer segments, including local and international visitors, and manage the Business Development & Marketing Manager to execute marketing campaigns.

Oversee partnerships with local tourism boards, travel operators, and other stakeholders to enhance visibility and drive group bookings.

Actively seek opportunities to introduce new revenue streams, such as events, exclusive experiences, and product launches.

Monitor sales performance and identify opportunities to enhance profitability through product mix, retail offerings, and premium experiences.

OPERATIONAL LEADERSHIP:

Lead the day-to-day management of the visitor centre, ensuring that all operations, from tours to retail, run smoothly and efficiently.

Oversee staff scheduling, inventory control, health & safety compliance, and customer service, ensuring a seamless visitor experience.

Ensure operational budgets are managed effectively, with a focus on cost control and achieving financial targets.

TEAM LEADERSHIP & DEVELOPMENT:

Lead, mentor, and develop a dedicated team, instilling a culture of high performance, customer service excellence, and brand representation.

Manage recruitment, training, and development programs to ensure staff are fully equipped to deliver exceptional visitor experiences.

Conduct regular performance evaluations, fostering professional growth and team motivation.

VISITOR EXPERIENCE:

Ensure that all visitors enjoy an exceptional, memorable experience through engaging and educational tours about gin production and the Ben Lomond brand.

Innovate and develop new visitor experiences, events, and promotions to enhance guest engagement and drive repeat visits.

Handle customer feedback and complaints with professionalism, ensuring timely and effective resolution.

STAKEHOLDER & PARTNERSHIP MANAGEMENT:

Build and maintain strong relationships with local businesses, tourism boards, and industry partners to support growth initiatives.

Represent the visitor centre at external events, networking with industry stakeholders to attract group bookings and tourism partnerships.

Work closely with the Loch Lomond Group brand and sales teams to ensure alignment with the company’s overall vision and objectives.

REPORTING & PERFORMANCE ANALYSIS:

Regularly report on key performance indicators, including visitor numbers, sales revenue, customer satisfaction, and marketing performance.

Analyse business trends and customer feedback to identify areas for improvement and new opportunities for growth.

Key skills and experience required:

• We are looking for a strong leader. You will have proven experience in a senior management role within the hospitality, retail, or tourism sectors, with a focus on business growth and operational leadership.
• Strong track record in driving revenue growth and building partnerships that deliver results.
• Leadership skills with the ability to inspire, motivate, and manage a team.
• Financial acumen, including budget management and cost control.
• Excellent communication skills, with the ability to effectively convey the brand story and deliver an exceptional visitor experience.
• Minimum of 3-5 years of experience in a senior role within the spirits, hospitality, or tourism industries.

This role offers a salary of £50,000 - £60,000 p.a. dependent on experience

Discretionary Bonus Entitlement of 15%

Location – Based at the distillery in Luss, Loch Lomond

34 days annual leave (inclusive of statutory holidays)

Matched company pension contribution of 5%

Life Assurance

Access to Electric Car Scheme

Westfield Health & Awards Scheme

Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com 0131 550 1138

A full job pack is available, please contact: sally.rae@edenscott.com

Closing date for applications is 5pm on Friday 22nd November 2024