Portico
Reception and Hospitality Manager
Job Location
The City, United Kingdom
Job Description
Portico have begun the search for a Reception and Hospitality Manager to oversee our small team based at a Law Firm within close proximity to Chancery Lane station.
The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our clients business, along with the service they receive whilst in the office. So, the remit of this varied Reception and Hospitality Manager position will include overseeing the reception, meeting room setup, and IT troubleshooting services on site, as well as having a huge impact on the success of the onsite hospitality and catering services.
The Reception and Hospitality Manager will have full management to a team of Operations Hosts. They will oversee the service in all areas, ensuring that the team are motivated to deliver a consistently great service, encouraging their development and ensure that they have a productive and friendly working environment.
It is also extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Hours: 40 hours per week, shifts between 7am and 7pm with some Overtime on occasion to cover on site events.Salary: £38,000
It is essential that the successful Reception and Hospitality Manager has previous experience of customer services, preferably within a high end corporate or hotel environment at a supervisory level.
They will be outgoing and friendly with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly face to face and over the telephone..The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.
Whats in it for you?
Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
Location: The City, GB
Posted Date: 11/14/2024
The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our clients business, along with the service they receive whilst in the office. So, the remit of this varied Reception and Hospitality Manager position will include overseeing the reception, meeting room setup, and IT troubleshooting services on site, as well as having a huge impact on the success of the onsite hospitality and catering services.
The Reception and Hospitality Manager will have full management to a team of Operations Hosts. They will oversee the service in all areas, ensuring that the team are motivated to deliver a consistently great service, encouraging their development and ensure that they have a productive and friendly working environment.
It is also extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Hours: 40 hours per week, shifts between 7am and 7pm with some Overtime on occasion to cover on site events.Salary: £38,000
It is essential that the successful Reception and Hospitality Manager has previous experience of customer services, preferably within a high end corporate or hotel environment at a supervisory level.
They will be outgoing and friendly with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly face to face and over the telephone..The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.
Whats in it for you?
- Holiday allowance and Enhanced annual leave.
- Pension.
- Life insurance.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour private helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.
Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.
AMRT1_UKCT
Location: The City, GB
Posted Date: 11/14/2024
Contact Information
| Contact | Human Resources Portico |
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