Sales Manager - Account Management (Public Sector)

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.

Looking for the place where you can belong? Join MHR and help us shape the world of work.

As a Sales Manager for our Account Management team within our Public Sector customers, your primary responsibility is to drive revenue growth from our valued customers, ensuring the achievement of annual sales targets, customer retention, and satisfaction goals. You will collaborate closely with the Account Management team to maximise opportunities and deliver exceptional value.

Duties and Responsibilities:

· Collaborate with the Account Management team to ensure the attainment of sales and customer satisfaction targets.

· Proactively engage with all customers on a regular basis, with a minimum frequency of once every 90 days.

· Prepare comprehensive activity and forecast reports for review by the Executive team.

· Foster strong relationships with customer leadership teams and gain a deep understanding of the internal and external factors influencing their business.

· Present MHR's strategic vision to customer leadership teams, aligning our goals with theirs.

· Provide support for Sales and Marketing initiatives aimed at driving pipeline and sales.

· Work collaboratively with customers and internal teams to develop joint vision roadmaps outlining the value that MHR will deliver.

· Partner with New Business and Marketing to ensure a comprehensive understanding of the customer, including internal and external influences, and align relevant campaigns accordingly.

· Actively manage the sales pipeline, ensuring robust coverage to meet or exceed sales targets.

· Engage with prospects to articulate the value proposition of MHR and drive deals to successful closure.

· Maintain detailed records of daily activities in Salesforce to monitor and assess performance.

· Ensure that all customers can serve as positive references.

· Collaborate with the Customer Success team to proactively address and resolve issues, with a relentless focus on enhancing the overall customer experience.

· Demonstrate experience in B2B sales or a customer-centric environment.

· Manage opportunities and pipelines effectively.

Key Skills:

· Relationship Building

· Customer Focus

· Commercial Awareness

· Negotiation Skills

· Organisational Skills

· Problem Solving

· Effective Communication

· Sales Experience

· Engaging with Customers

· Teamwork

· API Knowledge

· Coaching and Mentoring

This role requires a dedicated and customer-focused individual who can drive growth while ensuring the satisfaction and retention of our valued customers.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.