Customer Success Manager

Customer Success Manager – SaaS

Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.

About the company

• Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
• Recently received significant investment, driving product innovation and team growth
• Known for a supportive culture where employees stay and progress in their careers
• Opportunity to be part of a company making waves in its industry

The role:

This Customer Success Manager will be responsible for…

• Providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
• Becoming a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
• Working cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
• Onboarding new customers and ensuring they are well steered for deployment as quickly as possible.

About you:

• Proven Customer Success / Account Management / Sales background within a B2B SaaS/tech environment
• Track record of retaining high value clients, successfully taking them through the renewal process
• Excellent written and verbal communication skills

Package:

• Base salary to £45,000 + great benefits
• Flexible working
• 25 days holiday
• Competitive pension
• Free beverages with an on-site restaurant

Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level professionals. Specialist sectors include SaaS, DeepTech, FinTech, RegTech, AI, Data & Analytics, Financial Crime software, and more.

Arius Ltd is acting as an employment agency in relation to this vacancy.