Public Safety Dispatcher

All qualifications must be met by the closing date of this announcement-01/13/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 grade level, you must possess one the of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors) performing public safety dispatching with supervision (law enforcement, emergency medical, search and rescue, and fire) using personal computers and software programs. This experience includes activities such as: monitoring and responding to radio communications; receiving and evaluating 9-1-1 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; tracking safety and welfare of employees, complaints, and incidents; dispatch appropriate emergency services personnel; querying law enforcement data bases; recordkeeping, and communicating with difficult callers. You must include hours per week worked. -OR- EDUCATION: Successful completion of four years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For example, 6 months of specialized experience as described above (50% of the experience requirement), and 3 years of college study as described above (50% of the education requirement). Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.