Guest Services Manager

Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department.

Treehouse Hotel Manchesterhas an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. Our Guest Services Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. Its a role in which youll be constantly interacting with guests, whether youre welcoming them from across an ocean or just around the corner. And youll be teaching others to do the same, so leading by example is everything in this role.

About you...

• Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
• preferred advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
• Earth day giving back activities.
• Cycle Schemes
• Mental Health Training and collaborators with So Lets Talk, Coin & Co & more
• Life Harmony: a refreshed look at agility working.
• Health & Wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid Breaks for leaders.
• Enhance holidays- Up to 33 days for all
• Optional private medical schemes with optical and dental
• Paid sickness absence for all
• Increased pension scheme offering
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• Cycle Schemes
• Wagestream financial planning services
• Recommend and friend schemes.
• Free food on shift in the best team heart of house spaces in Manchester.

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Location: Manchester, GB

Posted Date: 11/13/2024