Director of Guest Services

Company Description Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted. Job Description This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front of the house team members through all aspects of the guest journey from pre-arrival to check-out and follow-up. Align with the Director of Operations and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same. Foster an environment that ensures consistency and a high level of guest satisfaction. Strive to improve guest and team member satisfaction and maximize the financial performance of the department. Qualifications Minimum of five-year experience in a Front Office/Guest Experience lead role for a luxury hotel. Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner. Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment. Excellent planning skills and aptitude for working with multiple systems (knowledge of Opera PMS will be an advantage) and a solid understanding of hotel operations and practices. J-18808-Ljbffr

Location: Provincia di Firenze, IT

Posted Date: 11/9/2024