Hotel Receptionist

We are looking for a friendly, professional, and customer-focused Hotel Receptionist to join our team at Montogo Resorts Somerset at Charlton House. As the first point of contact for guests, you will play a vital role in ensuring a positive guest experience from check-in to check-out.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and professional manner.
• Manage check-ins and check-outs efficiently, ensuring guest satisfaction.
• Answer phones and emails to address guest inquiries, reservations, and requests.
• Handle bookings and reservations, ensuring accurate data entry and availability management.
• Provide information about hotel services, local attractions, and assist with guest needs.
• Handle payment transactions, including cash, credit card, and invoicing.
• Resolve guest complaints and issues promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.

Requirements:

• Proven experience as a Hotel Receptionist or in a similar customer service role.
• Strong communication skills and ability to multitask.
• Proficiency in hotel management softwareand MS Office Suite.
• Fluent in Englishadditional language skills are a plus.
• Ability to work in shifts, including weekends and holidays.
• Friendly and professional demeanor with excellent customer service skills.
• Problem-solving abilities and attention to detail.

Benefits:

• Competitive salary
• Opportunities for career growth
• Employee discounts on hotel services
• Flexible working hours

This position is fulltime 40hrs a week.

AMRT1_UKCT

Location: Shepton Mallet, GB

Posted Date: 11/7/2024