Desktop Support Engineer

• Bulk refreshes (smarthands GLOPAS)
• Refresh PC support with individual user
• Management of existing Recycle cages at Customer sites
• Management of any existing Loaner lockers at Customer sites
• Coordination for Laptop provisioning to New starters
• Laptop configuration for New starters
• Assist with Problems driver updates/patching/firmware
• BTO requirements
• Asset management
• Coordinate Asset repair and Break-fix with equipment provider
• Hardware storage utilizing Customers on-site storage provisions
• Couriers/packaging utilizing Customers on-site courier/packaging service
• Communicate designated points of contact at each site from Facility Management
• Coordinate goods receipt with on-site Facility Management
• Coordination and getting on-site assistance from Facility Management
• Desk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handling
• Coordinate Ordering with Equipment/Service Provider
• Coordinate Returns with Equipment/Service Provider
• Networks, GLOPAS, Conferencing, Server/Storage, Printers
• Support any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.
• Defining and setting up a process for local announcements
• Marketing and branding for local announcements
• Content, format and medium of local announcements
• Planning the local announcement date, time, venue and medium
• Making the local announcement with approved content, format and medium
• Change Advisory Board Meetings and Document Review
• Office Calls and Follow up actions
• Monthly performance reporting IT Induction of new users VIP Support (when a country has an IBA)Advance forecasting and notification of IBA User follow ups, escalations for tickets, email queries, complaints New Starter Tracking: Hardware Orders, AD Account & Phone Coordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendor Coordinating with facility management teams to ensure management of User guides
• Providing training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS Troubleshooting
• License & Software Services Team Meetings
• Writing Knowledge Articles
• Reviewing aging articles
• Presenting knowledge items to team
• Reviewing and approving proposed or new Knowledge articles OS version updates and Profile recreations (Vulnerability tickets) ? if central workplace services team is not able to deploy updates or create profile due to any reason
• General queue monitoring, dispatching tickets, problem tickets

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Location: Grand Central, NY, US

Posted Date: 11/4/2024