Associate Director of Information Technology

About the Broad Entities   

Family Office Financial Services, LLC (FOFS) provides finance, accounting, human resources, technology, communications, executive administration and additional support to the Broad family, The Broad Foundation (TBF), The Broad Art Foundation (TBAF), and Family Office Investment Services (FOIS).  

TBF, FOFS and FOIS are co-located and operate with aligned values and work collectively to steward our groundbreaking institutions in education, science and the arts, while elevating organizations, initiatives and leaders that boldly address the challenges of our time and expand opportunity for L.A.’s historically marginalized communities.  

About The Broad Foundation

The Eli and Edythe Broad Foundation envisions a world where everyone can shape and participate in a sustainable, equitable economy that serves the public good and builds a brighter future. We see our community as a place of opportunity where all Angelenos, inclusive of their backgrounds, have pathways and tools to grow and thrive.

The Broad Foundation steadfastly stewards our groundbreaking institutions in education, science and the arts, while elevating organizations, initiatives and leaders that boldly address the challenges of our time and expand opportunity for Los Angeles’ historically marginalized communities. To learn more, visit: https://broadfoundation.org/los-angeles/

Job Description

The technology team supports approximately 30 employees at the Los Angeles office, with staff that work remotely 2-3 days a week. The IT team consists of a director and associate director. Key responsibilities will include but not be limited to:

Microsoft 365 and Cloud Services Management:

• Serve as the subject matter expert on the Microsoft 365 platform, providing ongoing support to ensure the health of our M365 tenant and managing incident escalations effectively.
• Proficiency in PowerShell. Plan, write, and implement scripts to streamline data management and workflows.
• Optimize performance and user experience across everyday applications, including SharePoint, Microsoft Teams, Excel, and Zoom.
• Administer and manage Azure Entra ID and Intune-Endpoint Management, automating routine tasks to improve efficiency.
• Oversee Single Sign-On (SSO) configurations and proactively monitor security logs for potential threats.
• Manage updates and patching through patch management platforms and scripting to ensure system security and reliability.
• Configure and enforce security policies across multiple platforms, including Intune (managing configuration profiles, compliance policies, and conditional access), Zscaler, SaaS security management, EDR/XDR solutions, and Zero Trust architectures.
• Preferred: Agile / DevOps (including Continuous Integration and Continuous Delivery)

IT Infrastructure and Maintenance:

• Perform regular maintenance and upgrades of hardware, software, and network infrastructure to ensure optimal performance and reliability.
• Respond promptly to urgent issues and outages to minimize downtime, providing timely status updates to the director. Conduct thorough incident analysis and remediation to prevent recurrence.
• Secure and continuously monitor all hardware, software, and network infrastructure, delivering regular updates to the director.
• Ensure successful completion of backups, with secure offsite storage to safeguard critical data.
• Inspect and maintain conference room equipment regularly to ensure functionality and smooth operations for staff meetings.

IT Support and Help Desk:

• Efficiently manage help desk tickets, ensuring timely resolution and delegating tasks as appropriate. Develop clear instructions and resources for common IT tasks.
• Oversee staff onboarding and offboarding processes, with a focus on maintaining and improving security protocols.
• Track and manage IT inventory, ensuring equipment and software are available, properly maintained, and documented for efficient support operations.
• Generate regular reports and analysis to identify trends, enhance efficiency, strengthen security, and address potential issues before they escalate.

Vendor and Contract Management:

• Work with vendors to obtain quotes, test products, oversee procurement of equipment and software, and manage support contracts

Qualifications

The successful candidate will have:

• A bachelor’s degree in information systems, engineering, or a related field from an accredited institution
• 5+ years of equivalent work experience.
• Server, desktop and network experience in a fast-paced support environment
• Experience advising and communicating with non-technical staff
• Excellent customer service skills
• Strong communication and collaboration skills
• Excellent problem-solving skills and attention to detail
• An interest in the mission and work of the foundation
• Preferred: Microsoft Certified: M365 Admin or M356 Apps (SharePoint, Teams)

Physical requirements:

• Must be able to sit, stand, walk, kneel, and crouch routinely
• Must have the manual dexterity to work on hardware and wiring
• Be able to lift up to 65 pounds

Employment is contingent upon a satisfactory background and reference check, which will include a full credit and criminal report as well as verifications of employment and education records. You must be legally authorized to work in the United States.

Compensation

Compensation is competitive and commensurate with skills and experience. FOFS offers excellent benefits including a variety of health plans and 401(k) plan.

Location

This position is based in Los Angeles, California. We are currently a hybrid workplace.

Our Culture

Our team is agile, curious and unflappable. We are dedicated, hard-working, resilient and dynamic individuals who believe in each other and our collective responsibility toward the public good.

We believe in establishing an inclusive environment where team members feel comfortable sharing their ideas. We strive to create a workplace where we motivate, appreciate and learn from one another. In a world of rapid change and shifting conditions, we roll up our sleeves, pinch-hit for one another, and believe in each other to meet the extraordinary challenges in these exceptional times.

We believe that all team members should have a global understanding of the work we do, how the various components are interconnected and how their own work ties to TBF’s mission. We believe communication and collaboration across teams are key to fostering trust and innovation across the organization.

Our Values

Building on nearly two decades of lessons learned from active grantmaking, The Eli and Edythe Broad Foundation infuses the following shared values within the culture at TBF and the Broad Family Offices, driving our mission forward. 

• Unyielding commitment to the public good. We carry a sense of responsibility to help make the world a better place, approaching our work with a focus on results. 
• Bold thinking. We encourage an entrepreneurial and risk-taking spirit that sparks creative and innovative approaches to our work. We need ambitious visions for the future to create lasting, transformative impact. 
• Collective action. We listen and learn from others to inform our work. We aim to demonstrate humility, openness and respect for the expertise among our partners. We believe our organization must work collaboratively to find long-term solutions and create a brighter future. 
• Integrity. We are responsible and honest stewards, calibrating resources with candor, trust and accountability. 
• Diversity, equity, inclusion and justice., We strive to foster an inclusive and equitable culture that supports our team and reflects a rich diversity. We are committed to amplifying community-based voices and creating systemic change by sharing our power and influence. 
• Continuous learning. Each day we bring our best thinking, a deep curiosity, flexibility and tireless efforts to our work. We are devoted to asking hard questions and learning from our partners. 

Equal Opportunity Employer

Family Office Financial Services, LLC is an equal opportunity employer that is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race (including traits historically associated with race), color, religion or religious creed (including religious dress), ethnic or national origin (including associational and perception-based harassment and discrimination based on national origin), ancestry, marital status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, age, medical condition (as defined by California law), genetic information, disability status, sexual orientation, military or veteran status, or any other status protected by applicable law with regard to employment opportunities.