Assistant Reception Manager

We have an exciting opportunity for an experienced Assistant Reception Manager to join our team.

The Assistant Reception Manager will support the Reception Manager, lead and support the Front Desk Agents, ensuring all SOPs and daily tasks are covered, and all guest enquiries are dealt in a professional and timely manner.

Whats in this for you?

We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:

• Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
• Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
• Enhanced Annual leave (max. 33 days after 5 years)
• Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
• Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
• Monthly team appreciation events to celebrate team member achievements
• Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
• Access career development and progression opportunities.
• 1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
• Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members
• Receive mental health support from our trained Mental Health First Aiders
• Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
• Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

Main Duties of Responsibilities:

• Responsible for the daily running of the Reception team; Supervisors, Receptionists
• Ensure hotel Lobby is manned at all times, guests are acknowledged and greeted with the smile and eye contact
• Ensure that all guests enquiries, requests, and complaints dealt in an efficient and professional manner
• Assist Supervisors in effective management of their tasks
• Coordinate implantation of new procedures
• Assist FOM/AFOM to ensure that Reception team members are developing according to their Learning and Development plans by supporting them in their training and tasks
• Manage and assist the team with incoming telephone calls. Monitor the quality of the telephone interactions to ensure a high standard of service
• Ensure a consistency in service between Day and Night shifts through efficient handovers and open channels of communications with fellow managers and when required assist the Night team by covering Night Manager role
• Ensure that all accounts postings and daily allowances are correctly posted and ensure the correct procedure is followed and any training needs are addressed

Requirements:

• Experience with Opera PMS.
• Excellent communication and interpersonal skills.
• Ability to work well under deadline pressure
• Strong attention to detail and organizational abilities.

Who are we?

The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.

When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.

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