Studio General Manager

Job DescriptionJob Description

About Us:

At Clean Your Dirty Face, we believe the solution to clean, more radiant skin is through routine skincare. We are a team of skincare professionals and our goal is to deliver skincare education through an efficient, high-quality 30-minute facial. Do you love to take care of your skin and teach others to look and feel their best? Turn your passion into something rewarding by joining our team at Clean Your Dirty Face in Chicago, IL.

About the Role:

Clean Your Dirty Face (CYDF) Chicago is looking for an energetic and forward-thinking Studio Sales Manager who is responsible for the leadership and mentoring of the Front Desk Staff, Skin Boss Team (Licensed Esthetician) and Management teams. This individual oversees seamless operations of the business unit while adhering to budget and financial goals.

Duties and Responsibilities:

• Responsible for projecting a positive image within the studio, maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Inform staff of job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines.
• Able to perform, with a high level of excellence, all duties and responsibilities as required of the Front Desk team.
• Provide top level guest service for all including internal guest service.
• Lead by example in promoting services, add ons, membership, and retail, as well as special events, promotions and/or discounts available.
• Establish and maintain open, collaborative relationships with employees and ensuring employees do the same within the team.
• Reviews secret shop reports, guest survey results and other data to identify areas of improvement.
• Consistently assess employee performance and provide constructive feedback to champion continued growth of team members.
• Properly document and deliver appropriate corrective action as needed when employees are not performing to company standards and/or are in violation of company guidelines and policies.
• Train staff in the use or sale of products, programming or services.
• Check studio equipment to ensure proper functioning.
• Coordinate schedules to maximize usage and efficiency.
• Develop staff service or retail goals and guide staff in goal achievement.
• Adhere to studio budgets and financial goals.
• Inventory products and order new supplies.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
• Monitor and prepare payroll for the whole team in coordination with Owner.
• Work with the Owner to recruit, interview, and hire employees.
• Respond to customer inquiries or complaints with urgency in a timely manner.
• Schedule staff or supervise scheduling.
• Verify staff credentials, such as educational and certification requirements ensuring all remain current.
• Direct facility maintenance or repair.
• Collaborate with Leadership Team during regular meetings regarding any improvements.

Qualifications/Requirements:

• Three (3) plus years of hands-on spa/skincare sales experience required
• Ability to travel to other Chicago studios at least 30% (includes some weekend travel) required
• Ability to support a flexible schedule, including weekends and evenings
• Proficiency with Microsoft Word, Gmail and Excel
• Experience with CYDF products & services are a plus!
• Must live in Chicago or the Greater Chicago Area

Benefits:

• This position offers competitive base salary; based on experience + performance with an opportunity for performance-based bonus
• Paid Time Off
• Growth potential within the company
• Free Facials, Discount on products
• 401(k) retirement plan

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year with a competitive bonus program

Schedule:

• Tuesday to Saturday
• Weekend availability

Work Location: Five locations - Wicker Park, South Loop, West Loop, Lincoln Park, River North.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Location: Chicago, IL, US

Posted Date: 11/1/2024