Restaurant Supervisor

WHAT ARE WE LIKE?Embankment Kitchen people are stylish, friendly, passionate, fun and full of energy. We are:

Fun Fun and professional, encouraging faith and respect from our guests

Outgoing Portraying confidence in what we do

Welcoming Happy, warm, personable and smiley staff separate us from the competition

Energetic Hard working and attentive, yet unobtrusive service style

Stylish Cool, clean and fashionable just like our business

Conversationalists We always strike up conversation and talk to guests, be interested in them

Objective of Role (overview):

To operate a designated section of the restaurant, assisting the Manager, always focusing on exceeding the expectations of the customer - providing the best possible experience incorporating EMBANKMENT KITCHENs standards of service requirements at all times whilst adhering to financial guidelines and supporting the business.

REPORTS TO:

Restaurant Manager

OVERVIEW OF RESPONSIBILITIES AND DUTIES

PRODUCT & SERVICE QUALITY:

To ensure the service standards and timings are delivered at all times

To demonstrate excellent knowledge of food, drink, service and EMBANKMENT KITCHEN culture

To assist the management team in restaurant opening, operation and closing to the required standards

To working with all Front of House staff to ensure development of customer relationships and creation of loyal regulars

BUSINESS PROMOTION & SALES:

You will have an area of responsibility (Bar or Floor) and you will be responsible for hitting set KPIs by area.

To have a pro-active view towards promotions, sales and up selling & to be involved in coaching and training staff in suggestive selling skills

HUMAN RESOURCES, RECRUITMENT, TRAINING & RETENTION:

To be responsive to all training provided and to attend all relevant training sessions

To act as a role model to all new employees, by showing a positive approach to team spirit through support and positive communication

Specifically, to act as a guide and mentor to other members of the Front of House team

Full commitment to service standards & training plans for new employees

To attend management and department meetings when required

To communicate all employee welfare issues to the management team

FINANCE & ADMINISTRATION:

To be responsible for designated shift cash outs and cash management and, to secure the opening/ close of the business.

To be responsible for the correct till procedures and use of till along with correct cash reconciliation

TECHNICAL SKILLS & GENERAL:

To comply with all Licensing legislation

To adhere to all company rules, regulations and procedures

To communicate any potential problems to the Restaurant Manager and take a pro-active approach to their resolution

To consistently demonstrate attention to detail with regards to standards

To adhere to all food hygiene and Health & Safety requirements and standards

To be responsible in absence of Restaurant Manager

To perform any task pertinent to the operation as directed by the Restaurant Manager

Job Type: Full-time

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