Community Engagement Officer (12 month FTC)

We have an exciting opportunity for a Community Engagement Officer on a 12 month FTC to assist the organisation in achieving its aims and objectives regarding communities, particularly those concerned with meeting the recreational, educational and social needs of residents and community groups in the local area. This will include on site administration and supervision of the services at the Discovery centre.

At FCH diversity is the cornerstone of our values and culture. We believe in creating a workplace where every voice is heard, valued, and respected. Diversity is about embracing a multitude of perspectives, experiences, and backgrounds that enrich our collective understanding and drive innovation. By fostering an inclusive environment, we empower our colleagues, ensuring that everyone has equal opportunities to thrive and contribute to our shared success. If you're passionate about making a difference and believe in the power of diversity and inclusion, we invite you to join us in shaping a brighter future together.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity. Not only this, but we aim to put our people first by offering hybrid/agile working (dependant on position), a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King’s Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

Please note this position is on a 12 month FTC.

Requirements

• To provide a prompt and effective service to all customers, suppliers, and colleagues enquiries regarding facilities at the Discovery Centre
• To provide these services promptly and appropriately via all access channels including telephone, face to face, letter, email, text and web, including providing a pro-active “right first time” customer approach and customer focused solutions service.
• To promote and market the services to local residents and communities to optimize use of the facilities and to ensure that the services provided remain available for the good of the community generally.
• Assisting community groups using the facility to promote and market any events they have arranged and to ensure all necessary equipment and service is provided as required
• To take responsibility for day to day cash collections, petty cash float and reconciliation

Knowledge and Experience

• Proven experience of working in a busy customer facing environment, providing advice and solutions to a diverse customer base
• Good understanding of Data Protection, equality and diversity requirements within a customer facing organisation
• Excellent PC skills including experience with all Microsoft packages, e.g. MS, Word, Excel, PowerPoint and Outlook
• Ability to deliver information and resolve customer requests in a customer friendly and confident manner (written and verbal)
• Strong administration skills
• UK Driving Licence and access to a vehicle is essential

Benefits

• £24,495.83 per annum (12 month FTC)
• Full time of 37 hours per week
• Great Pension Scheme
• Full access to an Employee Assistance Program
• Customer focused, team working environment
• Employee discount perks including 100s of high street discounts
• 25 days holiday + bank holidays (rising to 30 days after 5 years)