Point of Sales Support Technician (Bilingual in English and Mandarin)

Job DescriptionJob DescriptionAlliance Bankcard Services is looking for a POS Support Technician that is Bilingual in English and Chinese (Mandarin and/or Cantonese) to join our team. This position is responsible for troubleshooting and training for restaurant POS system and peripherals. The technician will also be responsible for installing new software and hardware.

Responsibilities

• Install software and hardware at client sites;
• Setup, configure, and test hardware and software components;
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;
• Maintain technical knowledge related to our suite of hardware and software product lines;
• Provide training to clients regarding software, hardware, and troubleshooting techniques.

Requirements

• Expertise in Microsoft Office, various Windows and Android operating systems, and networking;
• Restaurant Experience are required;
• Must be willing to work some evenings and weekends on-call rotation;
• Good written and oral skills;
• Valid Driver License / Valid Auto Insurance;
• Must be able to pass a Criminal Background Check;
• Must be willing to travel foreign and domestic if necessary;
• Ability to manage and prioritize multiple tasks while in the office or in the field;
• Prefer experience in Food & Beverage POS industry;
• Experience in configuration, installation, training and support of hardware and/or software products.

Language

• Fluent in Chinese (Mandarin) and English

Location: Covina, CA, US

Posted Date: 10/31/2024