Information Technology Analyst

Job ID Number
R3616
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As an IT Analyst you will performs professional duties related to the analysis, development, maintenance and administration of computer hardware and/or software systems to meet business needs.
Job Description

We are looking for an IT Analyst to perform professional duties related to the analysis, development, maintenance and administration of computer hardware and/or software systems to meet business needs. This position will be full-time and onsite in Huntington Beach, CA.

What You'll Do

• Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating City network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements
  
• Provides professional customer support for system-related software and/or hardware issues, needs, or requirements; interacts with clients to analyze system requirements; recommends technology solutions to improve operations
  
• Maintains effective relationships with vendors and their technical support personnel
  
• Evaluates, plans, implements, and integrates new systems; performs research, gathers costing information, and recommends hardware and/or software
  
• Develops web applications, business applications, server components and data interfaces
  
• Performs system administration tests such as database security management and disaster recovery
  
• Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms
  
• Creates design documents; writes codes; develops technical documentation
  
• Designs, develops, tests, documents and maintains various databases and websites
  
• Provides professional systems support to users of particular applications and/or information services staff
  
• Maintains and administers server platforms * Designs, administers, monitors and makes provisions for physical and data storage
  
• Monitors, administers, and maintains virtual infrastructure
  
• Designs and administer network directory and file server platforms; adds users, computers, and servers to active directory domain
  
• Assists with the development and integration of new tools for compliance with department requirements
  
• Investigates, troubleshoots and resolves issues at the server level
  
• Installs network infrastructure, including wireless equipment, hubs, switches, cabling, servers, and peripherals
  
• Monitors server network traffic, performance and security; identifies and resolves security issues; checks server logs to detect intruders
  
• Investigates, analyzes and resolves server, telecommunications and/or network problems; troubleshoots failures implements solutions
  
• Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field
  
• Cross trains with other Information Technology Analysts to provide back-up coverage during absences
  
• Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines
  
• Performs related duties and responsibilities as assigned
  
• The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.
  

What You'll Need

Required:

• Knowledge of theories, principles, and practices of system analysis and design and business applications
  
• Understanding of applicable local, state, and federal laws, rules, and regulations governing information systems
  
• Experience troubleshooting computer hardware, software and network problems
  
• Understanding of programming methods and techniques
  
• Operational characteristics of computer systems, applications, and peripheral equipment
  
• Information systems security concepts, practices and methods
  
• Principles and practices of quality assurance
  
• Complex software tools, test equipment and measurement techniques
  
• Methods and techniques of developing and presenting technical documentation
  
• Principles and practices of record keeping
  
• Server platforms and operating system components for mainframe, microcomputer and/or client server systems
  
• Techniques and practices used in maintaining and operating information processing systems
  
• General operational characteristics, configuration and set up of local and wide area network and communication systems, equipment and devices, including telephone and radio equipment
  
• Networking principals and methodologies
  
• Functionality of firewalls, switches, routers and peripherals and the interaction within the network infrastructure
  
• Analyze and design computer systems and programs in specified application areas
  
• Prepare clear and concise technical reports and diagrams
  
• Identify, recommend and implement improvements to systems, applications and service delivery
  
• Read, interpret and apply complex technical publications, manuals and related documents
  
• Organize and prioritize projects and tasks
  
• Analyze, identify and resolve systems and applications malfunctions; analyze, troubleshoot and remediate systems and application errors
  
• Effectively communicate technical information to users
  
• Exercise judgment and creativity in analyzing situations, identifying problems and recommending resolutions
  
• Work as a team member
  
• Report to work as scheduled; provide regular and predictable attendance
  
• Establish and maintain cooperative and effective working relationships with those contacted in the course of work
  
• Communicate effectively, orally and in writing
  

• Bachelor's degree in Computer Science, Computer Network, Information Technology, or closely related field.
  
• Two (2) years' experience managing, administrating, and/or upgrading enterprise Information Technology systems
  
• A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment.
  

• Must be able to respond to emergency services call out
  
• Must pass a comprehensive background investigation
  
• Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.
  
• In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster
  

• Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  
• Work is performed indoors and outdoors
  
• Incumbents use a computer keyboard and related equipment. Incumbents sit, stand, walk, climb, stoop, crouch, twist, bend, push, pull, reach, grasp, and lift
  
• Moving tools and equipment weighing 50 pounds or less may be required
  
• When work is performed outdoors, there is full exposure to various weather conditions
  
• Must utilize approved safety equipment and protective, gear, including but not limited to hard hats, respirators, life vests, and/or hearing protective devices
  
• Near vision required to read correspondence, plans, specifications and other information
  
• Acute hearing is required when providing telephone service and communicating in person
  
• Duties may require working in confined areas
  
• Off-site assignments and irregular work hours, including evenings and/or weekends, may be required
  
• Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Location: Hayes Valley, CA, US

Posted Date: 10/31/2024