Front Desk Manager

Job DescriptionJob Description

The Ontario Airport Hotel, a vibrant 309-room hotel, under new ownership, is embarking on an exciting renovation. We are seeking a dedicated and passionate Front Desk Manager to assist with the daily operations of our front desk department. You will ensure excellent customer service and maintain quality standards to create a positive dining experience for our guests. The Ontario Airport Hotel is conveniently located 1 mile from the Ontario International Airport.

Responsibilities:

• Manage the front desk team, including scheduling, training, and performance evaluations
• Supervise and manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries.
• Recruit, train, and develop a high-performing front desk team.
• Maintain cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation.
• Ensure compliance with hotel policies, procedures, and standards.
• Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain high customer satisfaction and quality service.
• Analyze and monitor key performance indicators to identify areas for improvement.
• Maintain accurate records of guest information, room availability, and financial transactions
• Assist with budgeting and cost control.
• Coordinate with other hotel departments to ensure seamless guest experiences.

Qualifications:

• Minimum of 2-3 years of experience in a hotel front desk management role.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Ability to work flexible hours, including weekends and holidays.
• Hotel experience required

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands

Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

If you are a dedicated and results-oriented individual who is passionate about providing exceptional guest service, we encourage you to apply for this exciting opportunity.

Location: Ontario, CA, US

Posted Date: 10/31/2024