KidStrong Sales & Customer Service Manager

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child's superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words... kids who will win at life!

KidStrong (Insert center location here) is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

OPEN POSITION

We have an immediate need for a high-energy, hyper-organized, passionate Sales & Customer Service Manager to lead our (Insert center location here). As a Sales & Customer Service Manager, you will be responsible for providing leadership and daily sales and member relations at the Center. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Sales & Customer Service Manager must execute a lead generation/marketing strategies plan to increase sales as well as engage in customer relations with members and parents.

This leader must pose a high-caliber approach to the organization and be a self-motivator that is hungry to meet and beat goals. This is a salaried position with immediate bonus potential, but this is NOT a typical 9-5 job. The Sales & Customer Service Manager must be flexible and adaptable to shift hours as needed to make sure the Center runs at optimal and leads and members are communicated with quickly. Must have the ability to work in a fast-paced environment while overseeing operational functions and driving sales and memberships.

RESPONSIBILITIES

• Driving membership sales through high-volume outbound phone calls on inbound leads.
• Provides excellent leadership and management to create a positive, successful environment for staff and clients.
• Properly manages and exceeds all KidStrong sales and operational budgets.
• Responsible for overseeing the sales process and systems.
• Works closely with the Head Coach of the Center to ensure that the staff and Center are looked after.
• Builds and maintains KidStrong class size through scheduling optimization.
• Models all Center activities through self-involvement (leading by example).
• Train and mentor subordinates for ongoing success and future growth.
• Communicate with staff for all trials and anything they need to know about the members.
• Timely response and follow through with all KidStrong corporate/owner requests and client and lead requests.
• Enforces KidStrong corporate policies, business practices, systems and processes.
• Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
• Provides and maintains the highest level of customer service.
• Provides effective decision-making regarding customer service issues.
• Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the Head Coach).

JOB QUALIFICATIONS

• Prior experience in outbound phone sales is strongly preferred (500+ calls/week is a typical outbound phone sales effort).
• Strong sales mentality and comfortability with outbound sales efforts.
• Associate or bachelor's degree in business, education, or related field.
• Prior management experience, including overseeing all aspects of company management.
• Must have the ability to work a flexible schedule, including at least evenings per week (last class ends at 7 pm) and weekends (at least 1 weekend morning).
• Be promotional-oriented and have the ability to schedule trials with a thorough vetting process.
• Understanding of all performance metrics (KPI's), revenue, inventory, payroll, cost controls and facilities maintenance.
• Must have the ability to multitask, manage client and staff concerns, and be a self-starter.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office Products.
• Previous management experience with children and fitness industry is strongly preferred.
• Required to work at least (3) weekday nights at least one (1) weekend day.

IDEAL EXPERIENCE

• Management: 2 years
• Leadership Development: 2 years
• Customer Service: 2 years
• Required Shifts: Morning, Mid-Day, Evening, and Weekend

Compensation: $36,000.00 - $50,000.00 per year

KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.

OUR PEOPLE:

- Want to work with great people

- Want personal and professional growth

- Want to make an impact

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Location: Quivira, KS, US

Posted Date: 10/31/2024