Group Rooms Coordinator

Job DescriptionJob Description

GROUP ROOMS COORDINATOR

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY:

The Group Rooms Coordinator is responsible for processing group reservation information including rooming lists, billing requirements, and managing inventory.

ESSENTIAL JOB RESPONSIBILITIES

• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system
• Pre-block team, group, and VIP rooms

• Ensure specialty rooms & VIPs are blocked appropriately
• Act as the primary resource for the operational and administrative functions for group block management
• Coordinate group registrations as needed

• Assists guests and clients with small changes requests etc.
• Create and manage inventory for all group blocks in communications with Sales/Events departments
• Be the lead driver for content for group resumes including VIP information, arrival/departure times for groups, billing method, etc

• Review all group resumes with appropriate departments

• Audit all groups before arrival to review dates, rates, times, payment information, etc are correct and as requested

• Make room package reservations to include room and food and beverage reservations
• Clearly communicate group information from Sales to Front office associates and ensure everything flows smoothly from the time of booking through check out

• Respond to internal and external requests in a timely, friendly and efficient manner

REQUIRED QUALIFICATIONS

• Bachelor’s degree preferred
• Proficient with Microsoft operating Systems OnQ and Sales Pro Enterprise
• Proficient in Opera Cloud preferred
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to problem solve and analyze data

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)

https://www.theestateyountville.com/

PM22

Location: Yountville, CA, US

Posted Date: 10/31/2024