Site Services Coordinator

About The Opportunity

Western Australia’s Pilbara Region is known for some of Australia’s best outback 4WD tracks, camping grounds and dazzling white beaches. Its home to some of the most beautiful National Parks, its surrounding landscape is picturesque with the blue, green and red colours of the outback, natural waterholes, ancient aboriginal art sites and an abundance of Australian flora and fauna.

Programmed Facility Management are seeking an experienced and dynamic Soft Services Coordinator to join our Karratha Site Team. This is an excellent opportunity to be a part of an essential team that provides facility management and soft services, such as Catering and Cleaning to a well-known Oil & Gas Company situated in the Pilbara, WA.

Benefits Provided

• Minimum $85k + Housing Allowance + Benefits Program / Discounts.


• Job security, working in an essential Resource Sector


• Uniforms / PPE and access to a pool Vehicle


• An Employee Assistance Program, which incorporates a range of support and counselling services for any issue, personal or work related

Key Responsibilities

Reporting to the Manager Soft Services, the Soft Services Coordinator is responsible for ensuring administrative, operational and financial processes (budget control, invoicing and reporting) are completed in a timely and accurate manner. Additionally, this position will provide support to the Cleaning Supervisor and Head Chef, maximizing on-site employee utilization and skill diversification.

The incumbent is a key person in the Programmed Team and is involved in promoting positive staff morale and a safe work environment, ensuring adherence to quality systems and standards at all times. They will provide support and onsite relief to the Manager, Soft Services, supporting safe and successful delivery of operations and activities throughout the Client portfolio.

About Us

Our values unite us and provide a set of common guiding principles that help instill a sense of pride throughout our business and serve as great reminders of the core values employees should strive to embody every day. You will:

• Act to ensure the health, safety and environmental wellbeing of our customers, the public and ourselves


• Show care and empathy for the people around us; our employees, customers and the communities we work in and respect everyone's contribution by working together to achieve common goals and project outcomes


• Act with integrity, delivering customer service with our operational requirements and capabilities


• Understand and draw on the strengths provided by diversity to help us meet the need of our people customers and the community

About You

To join our team, you will be an experienced and highly organized Soft Services Coordinator, with a “can do” attitude, a strength for providing first-class customer service and budget management, whilst managing a diverse workforce. Additionally, a commitment to the safety of yourself and others and ability to deliver quality service without compromise. Knowledge of Hygiene and Food Safety Standards (HACCP) is desirable, however not essential.

Duties include:

• Supports Catering and Cleaning service delivery across multiple Sites, ensuring optimal coverage and efficient use of resources.


• Supports the control the management of labour and material costs to ensure financial goals are met.


• Completing site mobilisation for New Starters, ensuring all Programmed personnel have the required gate access, induction and VOCs.


• Provides relief support with FIFO travel and accommodation through client mobilisation systems.


• Site office administration (timesheets, PPE and day to day running of the Site office).


• Undertaking general procurement activities (obtaining quotes, raising purchase requisitions and goods receipting) in accordance with the business policies and procedures


• Collaborates with PFM Maintenance teams to deliver quality service outcomes


• Actively promotes positive staff morale and safe work environment

You will possess:

• Experience in facilities management, soft service related industries (Cleaning & Catering)


• A proven track record in operational and / or service management environment


• High level of customer service skills and ensuring customer satisfaction is delivered to the client


• An excellent communicator with good written and verbal skills


• Advanced computer literacy with MS Office and window-based applications


• Organisational and time management skills, that can adapt to tight deadlines and competing priorities


• High literation, with well-developed communication and interpersonal skills

In addition to the above, you will need:

• VALID C Class License


• Australian Working Rights


• Ability to pass comprehensive (Client) Pre-Employment Medical including Instant Drug and Alcohol Screening


• Current satisfactory National Police Check (within 6 months)


• Previous experience at in similar environments (desirable)


• Experience / qualifications with First Aid, Building Management & HSE Systems (desirable)

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed team: a company that encourages career development, supports flexibility and cares about your personal well-being and safety.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.