Administrative Assistant

Shenandoah Low Rent Housing Agency

Administrative Assistant

Hourly range: $17.00 – $21.00

Reports to: Executive Director and/or Deputy Director

The successful candidate will possess superior customer service skills and be a key resource to our residents and applicants. With the ability to troubleshoot and solve problems this candidate will often be the main point of contact between the public, residents, city and government officials and outside vendors.

Responsibilities:

• Coordinate and communicate the day-to-day property maintenance with other employees as needed and required.


• Communicate daily, in a timely, friendly, and professional manner, with staff and the public.


• Provide general administrative support including, but not limited to functions surrounding mailings, written memos, record maintenance, processing applications, lease administration and responding to phone calls and e-mails.


• Schedule and coordinate with employees, residents, and other departments.


• Demonstrates continuous effort to improve operations, decrease turnaround time, streamline work processes, and triage issues, problems, and work requests.


• Reviews and processes a variety of monthly invoices from vendors, contractors, and consultants and processes invoices for payment.


• Submits requisitions for the issuance of Purchase Orders.


• Tracks and maintains all daily work activities, and material usage.


• Troubleshoot problems and work to solve problems communicated by residents, demonstrate superior customer service skills at all times.


• Assist with applicable boards and commission meetings.

Main Competencies:

• Communication Skills- written and verbal

• Customer Service


• Problem Solving


• Prioritizing


• Attention to detail


• Teamwork

Key Requirements:

• Previous administrative, clerical, typing or office-related experience


• Excellent time management skills and ability to multi-task and prioritize work


• Attention to detail and problem-solving skills


• Excellent written and verbal communication skills


• Proficiency in Microsoft Office, advanced skills in Word and Excel

Knowledge of:

• Generally accepted clerical and secretarial practices, procedures and systems


• Ability to operate standard office equipment


• Correct use of grammar, punctuation, and spelling


• Basic arithmetic and bookkeeping procedures

Skill and Ability to:

• Organize work in a logical and efficient manner.


• Maintain record-keeping systems.


• Perform accurate and efficient data entry using a computer keyboard and terminal.


• Operate standard office equipment.


• Compose routine correspondence.


• Perform simple bookkeeping functions.


• Produce simple reports, accurately.


• Communicate effectively with others both verbally and in writing.


• Develop and maintain effective working relationships with internal and external customers.


• Work on multiple tasks simultaneously; willingness to perform other duties as assigned.


• Work in a fast paced, open environment with the ability to work through interruptions


• Maintain confidentiality.


• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification – follow departmental procedure.


• Compliance with training directives established by supervisory/managerial personnel.


• Organized, self-motivated, and able to work independently and on a team.


• Must possess a valid driver’s license.

Education and Experience:

Education: High School Diploma or GED equivalent. (Bachelor’s Degree preferred.)

Experience: One (1) to five (5) years paid work experience performing basic, general clerical duties using modern computer software in an environment characterized by a moderate amount of interruption and multiple simultaneous tasks.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate at a high level. The employee is frequently required to sit for long periods of time, utilize hand and arm motions and lift 20 lbs. when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This position is considered to be “at will” and therefore employment may be terminated at any time for any reason, with or without cause.

Benefits

• Paid time off


• Retirement plan (Iowa Public Employee Retirement System)

SLRHA is an Equal Opportunity Employer.