Helpdesk Contract Support Co-Ordinator VA1783

Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

We are seeking a full time permanentHelpdesk Coordinator to conduct administration tasks who can demonstrate strong customer skills and who has previous experience working in a similar role.

You will join usat our client site in Swindon (SN5 6PB) working Monday to Friday 8:00am to 5:00pm 40 hours a weekat anannual salary of £25,000.

The successful applicant will have free use of the onsite Gym and Barista bar, access to the onsitesubsidized restaurant, and benefit from free onsite parking.

Suitable applicantswill be able to demonstrate skills and experience in the following areas:

• Excellent Communication Skills- Verbal and Written
• 2 years + in a similar customer services based role
• Experience in a similar role within the facilities management industry (desirable, but not essential)
• Able to understand and act on both verbal and written instructions/procedures
• Ability to work in a fast pace environment, organise, and use own inactive
• Methodical and strong problem solving skills
• Understands the relevance of workplace health and safety and safe systems of work.
• Proficient with Microsoft Office (Excel, Word, SharePoint, MS Lists).
• A positive work ethic
• Flexible and adaptable
• Be a team player

?The closing date for new applications will be the 14th of October 2024

Other benefits include:-

• Above standard holidays of 33days holiday per year which includes 8 Bank Holidays.
• Employee Assistance Programme -Anabas employees have access throughhealth assured to support and advice on a variety of issues that can impact life.
• Access to Life Assured App -Anabas employees have access to a multitude of resources to aid health and wellbeing.
• Recognition and Reward scheme -Mangers can highlight work well done with a financial reward of varying amounts.
• Cycle 2 Work scheme -Agreat way to purchase a bike & accessories whilst spreading the cost through salary sacrifice (annual income dependant).
• Recommend a friend scheme -Nominate a new Anabas team member to join our already talented team and receive a referral payment.
• Company events
• Training & development opportunity.

As a FM Helpdesk / Contract Support Coordinator, you will provide a professional, friendly and proactive service on the RWE contract.

You will build and develop an excellent working relationships with the client, wider facilities team and third party contractors.

this role will be part of a team responsible forscheduling work (both reactive works and planned preventative maintenance), co-ordinating work from start to finish using our CAFM system QFM, and WAP (SAGE) to issue and goods note receive purchase orders.

?In addition you will be required to complete associated administrative tasks and reporting as required to support the contract deliverables and objectives.

Responsibilities include:

• Helpdesk call and mail box management - Answering callers and email requests or enquiries accordingly and in line with contractual arrangements.
• Logging client requests on QFM, ensuring they are accurately logged and assigned to the correct SLA, delivery team or contractor.
• Liaise with engineers, soft service teams and contractors to schedule work, chase updates, work records and reports to update QFM records accordingly.
• ?Ordering of materials and equipment as required.

• Manage, prepare and submit quotations within required SLA on behalf of the FM team.
• Responsible for completing client and internal reports from QFM
• Management of purchase ordering on SAGE. Raising Purchase order & completing accurate goods receipting of invoices as required.
• Monthly reporting on statutory and mandatory compliance of PPMs
• Assist the technical team & FMs with reviewing contractor management Obtaining and reviewing insurance documents, training certs, risk assessments and booking in attendances at site with site leads.
• ?Liaise with the central helpdesk team based in Darlington on a regular basis
• Complete any other helpdesk and / or administrative tasks to support our client and wider FM team, as required.

Sound like the job for you? We look forward to receiving your application soon!

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