ICT Application Support Apprentice

IT Applications Support Apprentice

Location: Warwick HQ

Level 4 Applications Support Lead

Starting salary £18,000

Ref: 992

When you join one of Telents Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK and Ireland. With our diverse portfolio of projects and areas of specialities, we offer a range of apprenticeships to suit different types of learners. You will have the opportunity to grow, develop and learn from professionals whilst building your career with Telent and gaining industry leading qualifications. We rely on our Early Careers Talent to become our leaders of the future, so its vitally important for us to find the individuals with passion and potential to achieve together. Join Telent and be part of something bigger.

This role offers an exciting opportunity to gain hands-on experience in providing technical support for various software applications, assisting end users with technical issues, and helping maintain and improve IT systems. You will work closely with our experienced IT team, learning and developing important skills required in this role.

What youll do:

• Triage all application engagement requests allocating these to the appropriate product teams for resolution
• Resolve application support tickets for assigned application service, escalating complex issues.
• Capture end user requirements and work with product owners to recommend technical solutions.
• Provide excellent customer service and support to ensure timely and effective resolution of user issues.
• Help monitor application performance, identify issues, raise appropriate risks and assist in implementing resolutions or improvements to the service.
• Analyse application software subscriptions, performing regular access reviews to ensure our systems are data are secure and compliant with relevant standards and legislation such as GDPR & ISO27001
• Assist in development of application roadmaps and implementation of projects, taking part in key software development Lifecyle activities including design, testing and implantation tasks.
• Monitor and analyse system performance and capacity and provide recommendations for improving theapplication service.
• Maintain application support policies and procedures to ensure adherence to ITIL standards
• Support user adoption in the delivery of product knowledge and training sessions to application user groups.

Who you are & what to prepare for:

• This role would suit someone who is passionate about ICT and IT solutions. Someone who is motivated to pursue a career within this technical field.
• We dont require individuals with experience as we will provide full training in all aspects of the role and adhering to ensuring safe working practises. We are looking for candidates with the right attitude, commitment, and desire to learn
• You will get a mobile phone and laptop
• Although supported throughout the programme by us at Telent you will need to take ownership of your tasks and personal development
• Client and customer service is critical to the services we provide
• You will need to have strong problem solving and attention to detail skills.
• Communication is vital; you will need to be an effective communicator both in writing and verbally
• Ideal if the candidate has a basic understanding of IT systems, software applications, and troubleshooting methods.

The Requirements:

• Minimum of 5 GCSEs Grade 4 or higher (or equivalent qualification). This must include Maths, English and a Science or IT based subject
• BTEC/A-Level or equivalent in IT related subject (desirable)
• Must be eligible to work in the UK
• Must be over the age of 18 by January 2025

Programme Specifics:

• This apprenticeship is typically 24 months in duration
• Starting salary of £18,000 which will increase throughout the duration of the programme
• The qualification you gain will be a Level 4 Application Support Lead
• Our chosen training provider will support you in obtaining your qualification
• You will work in an Agile model from both our office environmentand remotely from home. You may also be required to visits client sites on occasions.
• On completion of your apprenticeship, we hope to offer you a full-time position with Telent where you can continue to pursue your career
• You will be mentored by colleagues, supervisors, managers and tutors throughout the programme

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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