Police Support Services Manager

Salary : $93,023.06 - $116,243.92 Annually

Location : Sumner Police Department, WA

Job Type: Full-Time Permanent

Job Number: 202400178

Department: Police Department

Division: Police Support

Opening Date: 10/24/2024

Closing Date: 11/10/2024 11:59 PM Pacific

Description

This position is a full-time, Fair Labor Standards Act exempt position. The regular work schedule for the Support Services Manager is Monday through Friday. Alternative work schedules may be available. Hybrid work schedules are typically not available for this position. Attendance at evening meetings or weekend events may be expected. The incumbent in this position is a Civil Service employee.

General Purpose:
The Support Services Manager works under the supervision of the Police Chief and is a functional supervisor responsible for the day-to-day operations of the Support Services Division within the Police Department. This position plans, organizes, coordinates and provides direct supervision and support to non-sworn and limited commissioned employees handling police records, police evidence, animal control and the animal shelter. The Police Support Services Manager ensures that there is smooth and efficient operation of the Support Services Division by providing supervision and performing more technical and complex tasks relative to the assigned area of responsibility including record keeping and maintenance, purchasing, training, inventory, budget, customer service and administrative support programs and services including animal control and the animal shelter.

About Sumner:
The City of Sumner's vision is to set the standard of excellence for a progressive small city. In working to achieve that vision, Sumner prioritizes and celebrates diverse perspectives, life experiences and differences. The City actively seeks and encourages people with diverse backgrounds and characteristics to apply and all come together with a goal of continuing to learn and improve to better serve the residents, businesses and visitors of our community. Sumner remains a traditional city of just over 11,000 residents with agricultural roots, known for decades as the Rhubarb Pie Capital of the World. At the same time, its compact, walkable layout aligns perfectly with progressive planning trends, as its classic Main Street becomes repurposed for boutiques, independent restaurants and daily services such as legal offices, financial advisors and doctors. While Sumner retains historic neighborhoods of Craftsman houses and an active high school right on Main Street, it also offers over 16,000 manufacturing and distribution jobs for companies such as REI, Keurig Dr. Pepper, Amazon.com, and Dillanos Coffee Roasters. With a downtown Sound Transit station with buses and trains, it is well connected to the Puget Sound region while striving to be a full service city with the largest YMCA facility in the state of Washington as well as a link trail system that will connect the Foothills and Interurban trails. Like the community, the city government is large enough to be professional but small enough to be creative. The City has won a variety of awards from the Governor's Smart Planning Award to recognition at the International Association of Chiefs of Police for its groundbreaking police work on victims' assistance. With a strong mayor format, the City has just over 100 employees who operate a cemetery, wastewater treatment facility, accredited police department, animal shelter, parks, full service public works and administration.

About the Sumner Police Department:The Sumner Police Department has 21 commissioned officers which include: Police Chief, Deputy Chief, one Lieutenant, four Sergeants, two Detectives, one School Resource Officer, and the remaining Patrol Officers. Additional staff include four administrative support staff, one Evidence Custodian, and one Community Service Officer.

The City contracts jail services with neighboring agencies and dispatch service is provided by South Sound 911. The City also provides contracted animal control services to six other cities and maintains a shelter in the city of Puyallup. The department participates in multi-agency teams for SWAT, Major Crimes, Civil Disturbance, Collision Investigations, and numerous traffic emphasis.

We are guided by our principles of professionalism, integrity, teamwork, and commitment. The department has been state accredited since 2005. Our vision is to set the standard of excellence for a progressive small city police department.

About Metro Animal Services:
The City of Sumner manages Metro Animal Services. Metro Animal Services is a regional animal care and control program serving the cities of Sumner, Puyallup, Algona, Bonney Lake, Edgewood, Milton and Pacific. Metro Animal Services provides enforcement, sheltering and rehoming services to over 1000 animals annually. The shelter is located on Puyallup's South Hill at 1200 39th Ave SE.

Examples of Duties

The job duties and responsibilities represented in this job description in no way imply that these are the only duties to be performed. Employees occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties requested by a supervisor. While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty with advanced proficiency.

Listed below are examples of typical duties:

• Manages the organization, staffing, and operational activities for assigned non-sworn Police Department support services including records, property/evidence, regional animal care and control, and volunteer clerical support programs, services, and operations.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards for each of the divisions within Support Services.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses courses of action, and evaluates outcomes.
• Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements.
• Presents financial and programmatic information with Metro Animal Service's partner agencies.
• Assumes responsibility for assigned services and activitieswhich includes: records, property/evidence, regional animal care and control (Metro Animal Services), purchasing, inventory, budget, training, and administrative support programs and services for the Police Department.
• Recommends and implements changes to the operational activities of support personnel to better serve the Department and City.
• Performs a variety of administrative duties including ordering required supplies and materials; submitting requests for training and equipment; assisting with maintenance of attendance and leave records, steppromotion dates, employee development plans, and other personnel records.
• Conducts a variety of organizational studies, investigations, and operational studies; recommend modifications to assigned programs, policies, and procedures as appropriate.
• Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of public and police administration; recommends new developments, processes and procedures as appropriate.
• Plans, organizes and oversees the maintenance of records, counter work, property/evidence and other support activities, schedule staff appropriately; assure efficient and effective support to the department and the community.
• Supervises and evaluates the performance of assigned staff; evaluates training needs and staffing requirements.
• Provides input for the development and administration of the records, property/evidence and and Metro Animal Services budgets.
• Assures compliance with a variety of laws and regulations related to the maintenance, retention and release of police records and information and property/evidence processing standards.
• Prepares and distributes various records and reports related to division operations, activities and personnel.
• Tracks activity and compiles reports related to Metro Animal Services incomes/outcomes, calls for service, licensing, shelter services, and volunteer hours.
• Coordinates quarterly Metro Animal Services Operations meetings and provides liaison and support for Metro Animal Services partner agencies.
• Coordinates veterinary care services and contracts.
• Responds to questions from staff and provide technical expertise regarding Police Department records, property/evidence and Metro Animal Services procedures and operations.
• Issues and tracks department issued equipment.
• Performs the duties of a Police Records Specialist as required; including assisting the public at the counter and maintaining records.
• Performs the duties of a shelter assistant as required; including assisting staff or the public at the shelter.
• Performs related duties as assigned.

Qualifications

Education and Experience

• Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities to perform the job.
• Demonstrate administrative experience and/or demonstrate a level of experience along with formal education preferably in a civilian law enforcement agency.
• Four (4) years of recent, increasingly responsible experience in a lead or supervisory role required. Experience in police records preparation, processing, maintenance, and dissemination, evidence processing or animal control experience may be substituted for up to two (2) years of the supervisory experience requirement.

Necessary Special Requirements:

• Possession of, a valid Washington State driver's license with record free from serious or frequent violations.
• Must pass a thorough police background check including polygraph.
• Must obtain and maintain CPR/First Aid within 6 months of hire.
• Must obtain and maintain ACCESS certifications within 30 days of hire.

Desired Knowledge, Skills and Abilities
Knowledge of:

• Operational characteristics, services, and activities of a non-sworn police support services program including those related to records, property/evidence, animal control, volunteer clerical and shelter support programs, services and operations.
• Principles of municipal budget preparation and control.
• Principles of supervision, training and performance evaluation.
• Principles and practices of property and evidence handling, recording, storage, and release.
• Principles and practices used in processing and maintaining law enforcement reports and records.
• Principles and practices of fiscal, statistical, and administrative research and report preparation.
• Principles and practices of animal control, animal care and shelter.
• Criminal justice information systems, system networks, and services including functions and relationships of agencies involved in the criminal justice system.
• Records dissemination and public disclosure laws.
• Supervision and operation of support service functions performed by municipal police departments.
• Laws, regulations, and policies governing the maintenance, retention and release of police records and evidence.
• Correct English language usage, including grammar, spelling, punctuation and vocabulary.
• Interpersonal skills using tact, patience and courtesy.
• Use of modernized computer information systems and software such as computer aided dispatch, records management systems, spreadsheets, MS Office products.
• Modern office practices, procedures and equipment.
• Police Department organization, operations, policies and procedures; Related laws, codes and regulations.
• Animal care and control best practices.

Ability to:

• Perform a variety of specialized office support and clerical duties in support of the Police Department.
• Exercise good judgment in maintaining critical and sensitive information, records and reports.
• Organize, evaluate and direct operation of assigned divisions.
• Serve as liaison between divisions to assure smooth operation and effective support services.
• Assure division compliance with various laws, regulations and policies concerning police records.
• Direct the proper maintenance, retention and release of police records.
• Confer with administrators and other law enforcement agencies to assure the cooperative exchange of information.
• Communicate effectively, both orally and in writing.
• Read, interpret, apply, and explain rules, regulations, policies and procedures.
• Establish and maintain cooperative and effective working relationships with others.
• Train, supervise and evaluate personnel.
• Prioritize and schedule work.
• Meet schedules and timelines.
• Operate a computer terminal to enter data, maintain records and generate reports.
• Obtain certifications for access to State and Federal records systems and databases.
• Maintain records of and track department expenditures.
• Maintain reliable and dependable attendance.
• Contribute to achieving the City's and the Departments mission.

Supplemental Information

Selection Guidelines
Formal application, rating of education and experience, oral interviews and reference checks; job related testing may be required. A polygraph evaluation will be required.

Background checks for this position will include:

• Prior Employment Verification: confirms applicant's employment with the listed companies, including dates of employment, position held and additional information available pertaining to performance rating, reason for departure and eligibility for rehire. This verification will be run on the past three employers or the previous five years, whichever comes first.
• Personal and Professional References: calls will be placed to individuals listed as references by the applicant.
• Employment Eligibility Verification: Form I-9 is used for verifying the identity and employment authorization of individuals hired for employment in the United States.
• Educational Verification: confirms the applicant's claimed educational institution, including the years attended and the degree/diploma received.
• Criminal History: includes review of criminal convictions and probation. The following factors will be considered for applicants with a criminal history:
  • The nature of the crime and its relationship to the position.
  • The time since the conviction.
  • The number (if more than one) of convictions.
  • Whether hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.

The following additional background searches will be required if applicable to the position:

• Motor Vehicle Records: provides a report on an individual's driving history in the state requested. This search will be run when driving is an essential requirement of the position.
• Credit History: confirms candidate's credit history. This search will be run for positions that involve management of City of Sumner funds and/or handling of cash or credit cards.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Applicants will be asked to complete the following documents to move forward in the background process.

Physical Requirements:
Requirements outlined in this job description may be modified to reasonably accommodate individuals with disabilities who are otherwise qualified for employment in this position. However, some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Positions in this class typically require: stooping, kneeling, crouching, reaching, mobility, fingering, grasping, talking, seeing, hearing, and repetitive motions.

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting, most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Some positions may require greater periods of walking and/or standing.
Description of Work Environment:
Typically work is performed in a moderately noisy indoor office environment. Employee may be exposed to hazardous materials associated with Police work.

Equal Opportunity Employer:
The City is an equal employment opportunity employer. The City employs, retains, promotes, terminates and otherwise treats all employees and job applicants on the basis of job-related qualifications and competence. These policies shall be applied without regard to any individual's sex, race, color, religion, national origin, pregnancy, age, marital status, sensory, physical or mental disability, sexual orientation including gender expression and identity, genetic information, domestic violence victim or other basis prohibited by law.

Persons needing assistance in the application process may call the Human Resources Office, at 253-299-5595 or email hr@sumnerwa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

Drug Free Workplace:
The City of Sumner is a drug free workplace. The City is committed to ensuring a safe and healthy work environment, free from employees whose job performance may be impaired by the use of prescription, nonprescription, over-the-counter drugs, illegal controlled substances, marijuana and alcohol.

General Hiring Process Information:

• Submitting a cover letter and resume is not required but is recommended.
  
• Applicants must provide professional references with accurate phone numbers and email addresses. References will only be contacted for applicants who progress past the interview process.

• If multiple applications are received for the same candidate, only the most recently submitted, complete application will be considered.
• Applications received by the review date will be screened for minimum qualifications and then submitted to a Subject Matter Expert to select which candidates will be invited to interview. Personally identifiable information is removed from the applications during the screening process.
• Applicants who are invited to interview will receive notification by email and are typically provided at least one weeks' notice prior to the scheduled interview date.
• Applicants who are not invited to interview will be notified by email.
• Remote interviews may be available for candidates unable to participate in person, remote interviews are held through an online meeting platform such as Microsoft Teams.
• Applicants who pass the interview process may be invited back for a second interview with the department leads or for a walking interview through the department.
• Applicants who did not pass the interview process will be notified by email.

Candidates who have additional questions about the hiring process should visit the FAQ page on the City's website here:

The City of Sumner provides full time, permanent employees with excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Public Employees' Retirement System (PERS) and LEOFF plan for Police; advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: The City provides Regence High Deductible Medical Plan coverage for eligible employees and their families, including domestic partners and dependent children age 26 or younger. The City contributes each year to the employee's Health Savings Account. Employer contributions to the HSA are pro-rated for employees starting after the first of the year.

Employees eligible for representation by the Teamsters Union are covered by the Teamsters Medical Trust.

Dental Coverage: Delta Dental insurance is covered at 100% For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: VSP $0 cost share plan is provided for eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to receive paid holidays and Paid Time Off (PTO), depending upon union affiliation and appointment type. Regular full time employees earn PTO upon hire and increases with additional years of service.
Our City Code explains the leave benefits and holidays in more detail:
For positions eligible for union representation, the current collective bargaining agreements can be found on our City Website's employment page:

Insurance Plans: All full-time, permanent employees are covered by a long-term disability plan through the Hartford at no cost to the employee.
All full-time, permanent employees are covered by a $50,000 or $80,000 (police) Life Insurance plan at no cost to the employee.

Deferred Compensation 457(b): Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. The City makes a flat monthly contribution of $185 for non-police positions and $250 for police represented positions. There is no contribution requirement on behalf of the employee.

Retirement: All employees of the City, except members of the Police are included in the Public Employees' Retirement System (PERS). Police Officers are included in the DRS LEOFF2 plan. For more information about DRS including current rates visit:

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly basis(every other Friday).

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule or collective bargaining agreement.

Union Affiliation: Some job classifications are eligible for union membership.

Union Collective Bargaining Agreements: Find the CBA's on our employment site here:

Still have questions? Visit our FAQ Page:

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

Supplemental Questionnaire Instructions: The City of Sumner uses the Supplemental Questionnaire as part of the selection process. Your responses are used to determine whether you meet the eligibility requirements to compete in this process, and to measure your knowledge, skills, abilities, and essential functions critical to successful performance in this position. Answering "see resume" or "see above" does not qualify as a valid answer. Your responses should be concise, yet in sufficient detail to clearly indicate the nature and extent of your qualifications in the required area. Mark yes to indicate that you have read and understand the instructions above.

• Yes
• No

02

Please confirm your understanding that the candidate selected to move forward for this position will require a full police background including polygraph, positive employment references, employment history verification, credit check and clear criminal history in order to be eligible for hire.

• Yes
• No

03

Please explain your relevant work experience in a supervisory role that qualifies you for this position.

04

Please explain any relevant work experience in the field(s) of police records preparation, processing, maintenance, and dissemination, evidence processing and/or animal control or closely related fields. The information provided must also correlate to work history listed on your application.

Required Question

Location: Sumner, WA, US

Posted Date: 10/29/2024