Customer Service Professional

As a Customer Service Professional, you provide a first class service to our customers whenever and however they contact us. You develop a close relationship with our Customers and Sales Teams, using a proactive approach to help drive sales through our Business. You maintain a close relationship with all other members of the Brady offer sales team to reach our common KPI’s and sales targets.

MAIN RESPONSIBILITIES:

 Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone, fax, mail and e-mail within agreed timeframe.

 Use time effectively and efficiently to process all incoming orders or queries. Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate.

 Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. Solve difficult problems with effective solutions in accordance with Brady Organisational procedures.

 Calculate quotes on behalf of customers and sales team and manage accordingly.

 Account set up and amendments to customer records as specified by customers and sales team.

 Promote sales of Brady products & services through client interaction, therefore maximizing the sales opportunities as presented throughout.

 Demonstrate a professional attitude at all times.

 Provide sales support (as defined) for internal and external sales team.

 To understand how our solutions fit into the market place to support customers with product advice and knowledge.

 Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints.

 Use the Brady CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.

 Actively review the open order book to ensure all orders ship in a timely manner.

 To attend exhibitions, meetings and training sessions to support the Brady offer as required.

 Report problems and opportunities on organisation, customers and markets to management.

Skills:

 You are a good listener. You have the patience to hear people out, can accurately restate the opinions of others even when you disagree.

 You are dedicated to meeting the expectations and requirements of internal and external

customers.

 You relate well to all kinds of people – up, down and sideways, inside and outside the

organization. You build appropriate rapport, uses diplomacy and tact and can diffuse even high-tension situations comfortably.

Strategic Skills

 You use rigorous logic and methods to solve difficult problems with effective solutions.

Probes all fruitful sources for answers. You can see hidden problems, are excellent at honest analysis and look beyond the obvious.

 You can effectively cope with change.

 You use your time effectively and efficiently.

 You can marshal resources (people, funding, material, support) to get things done.

 You pursue everything with energy, drive and a need to finish. S

Experience:

 Minimum of 2 years’ experience in a Customer Service/Internal Sales environment

 Flexible approach to working hours

 Experienced user of MS Office, experience with an ERP system (such as SAP) is an advantage

 Fluent in the local language and confident use of the English Language

*Exhibitions and training may result in overnight stays and or European travel. (Brady to cover

travel/hotel costs)