Community & Member Executive

Job Description

Permanent Contract

Role to commence: End November / Early December 2024

Salary: £26,000 - £27,000 + company equity

Full Time - On-Site - Mon- Fri (8:30 am-5:30 pm) - Occasional Evenings & Weekends.

Event Coordination - Hospitality - Community Engagement - Member Experience

Our Vision

The future is local. We’re building a nationwide network of neighbourhood workspaces designed to become new local hubs for work, culture, and community. We craft beautifully designed spaces on high streets and in town centres to support people working near home, achieving a better work-life balance, and building thriving careers and businesses within their communities. We also serve as a venue for cultural and community gatherings. We build relationships with our members, local groups, and cultural organisations to support and host a programme of publicly accessible workshops, talks, and events.

In January 2025, we will open in York, making our home in the iconic Bonding Warehouse, overlooking the River Ouse and next to Skeldergate Bridge. Our vision is to create a new hub for York’s entrepreneurs, creatives, and community builders. You’ll find a variety of meeting and event spaces (including a podcast studio and our Academy - a flexible events studio), along with a suite of workspaces ranging from coworking studios to private offices.

We are proud to be an accredited B-Corp, representing our ongoing commitment to demonstrating that businesses can drive positive social and environmental change and be a force for good in our communities.

Your Opportunity

We are looking for a dedicated Community and Member Executive to join our York branch and elevate it to become a leading centre of member engagement and professional enrichment. In collaboration with the Site Director and Central Support Team, your role will be crucial in fostering a welcoming, productive, and interconnected environment that upholds our core values and champions the 'Work Near Home' philosophy.

You will be pivotal in our York venue, actively enhancing member interactions to foster a robust community and connectivity. This role is tailored for those with a profound commitment to customer service, community building, and enriching the professional lives of our members. This role offers an equity ownership opportunity, reflecting our commitment to your long-term growth and success.

Responsibilities

• Member Integration: Develop strategies to fully integrate members into our community, enriching their professional and social networks and enhancing members' daily experience.
• Experience Management: Manage all facets of the member experience from onboarding to daily engagement, ensuring consistently high-quality interactions.
• Networking and Community Building: Organise member-centric events and sessions to facilitate networking, professional development, and community engagement.
• Operational Support: Collaborate with the Site Director to ensure seamless operations within the workspace, focusing on optimising member satisfaction and space utilisation.
• Advocacy: Elevate member initiatives and successes through various channels, including supporting content creation, local newsletters, and platforms like LinkedIn.

About You

• Exceptional Communicator: Skilled at building and sustaining strong relationships.
• Community-Focused: Dedicated to nurturing an engaging and supportive environment for all members.
• Proactive Problem-Solver: Skilled at identifying and resolving issues swiftly to enhance member satisfaction.
• People-oriented: Naturally approachable, positively influencing team dynamics and member interactions.
• Local Advocate: Passionate about promoting and enhancing the local York community.

Experience

• 2+ years in customer service, hospitality, or community management, ideally within a coworking or membership-driven environment.
• Demonstrated success in enhancing customer or member experience and engagement.

Our Values

Near

• Don’t be a cookie cutter; be relevant.
• Promote the local area around your venue and celebrate its potential
• Promote and celebrate the unique culture and potential of York.

Balanced

• Work and personal needs should be in concert, not in competition.
• Prioritise the personal - mental health, family and physical wellbeing.
• Harmonise work and personal life for our team and members.

Built to last

• We leave a place better than how we found it.
• We choose the right thing over the fast thing.
• Commit to social and environmental responsibility, reflecting our B-Corp status.

Benefits

Your learning and development is a company priority. There is no limit to how far you can take your journey within our organisation or how far we will support you in your future career.

We offer an expanding range of benefits, including:

• Company Equity
• Private healthcare,
• Personal wellness budget
• Cycle-to-work scheme
• Comprehensive support for personal and professional growth.
• 32 days paid holiday (Inclusive of bank holidays)
• Your birthday as an extra free holiday