Lodge Receptionist

Job Opportunity: Lodge Receptionist

Location: Oxford

Hours: Full-Time - 40 hours per week, any 5 days out of 7

Salary: £25,749 p.a.

Holiday: 38 days (includes public holidays)

We are seeking an enthusiastic and customer-service-oriented Lodge Receptionist to join the Lodge team at a prestigious college in Oxford. In this vital role, you will provide a warm welcome to members of the college and visitors while ensuring the safety and security of our buildings.

Key Responsibilities:

• Operate access control systems and monitor CCTV to maintain a secure environment.
• Respond to fire alarms, evacuations, and other emergencies.
• Issue keys and maintain accurate records.
• Answer telephone inquiries and manage incoming/outgoing mail.
• Promote sales of souvenirs and maintain cleanliness of the Lodge area.
• Undertake first aid training and remain qualified.
• Provide information and assistance to members, conference delegates, and thegeneral public.

Requirements:

1. Conversational level English and excellent communication skills.
2. Experience greeting guests and providing outstanding customer service.
3. Competent in basic office procedures and computer skills (Word, Excel).
4. Calm under pressure and able to handle challenging situations.
5. Team player with a flexible approach to work hours and duties.
6. Previous hospitality experience is desirable.

This is a full-time role covering shifts from 7 am to 10 pm on a rotating basis, with one week end per month. The salary is £28,000 per annum, with benefits including free lunch on duty, a uniform, 38 days holiday, and membership in the Employer Staff Pension Scheme.

• If you are passionate about providing exceptional customer service and ensuring a welcoming environment, we would love to hear from you! Apply today!