Reservation Agent

Job Type: Full-Time

Salary: £23,797.60

Hours: Typical shifts will be (9am - 5pm) or (12pm - 8pm)

About Us:

We are a leading serviced accommodation company, providing high-quality homes and apartments for short- and long-term stays. Our properties cater to leisure, business and corporate travellers seeking comfort, convenience, and exceptional customer service. We are expanding our team and looking for a dedicated Booking Agent to join us and help deliver outstanding experiences to our guests.

Job Description:

As a Reservations Agent, you will be responsible for managing and coordinating bookings for our serviced accommodation properties. You will play a crucial role in delivering excellent customer service, optimising booking rates, and ensuring our guests have a seamless experience from inquiry to check-out. This position is ideal for someone who is highly organised, has a passion for hospitality, and thrives in a fast-paced environment.

Key Responsibilities:

• Manage incoming booking inquiries through various channels (website, phone, email, booking platforms) and respond promptly.
• Convert inquiries into confirmed bookings by providing accurate information about properties, availability, and rates.
• Process reservations, payments, and confirmations in a timely manner using our booking system.
• Update and maintain property availability across booking platforms to avoid overbooking's and maximise occupancy.
• Build and maintain positive relationships with guests, addressing their needs and concerns before, during, and after their stay.
• Collaborate with property management and housekeeping teams to ensure smooth guest check-ins and high service standards.
• Monitor guest reviews and feedback, responding professionally to maintain a high level of satisfaction and positive online presence.
• Assist in optimising pricing and promotions to increase booking conversion rates and revenue.

Requirements:

• Previous experience in a booking or reservations role, ideally within the hospitality or serviced accommodation sector.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and partners.
• Strong organisational skills and attention to detail.
• Preferred experience with booking management software and online travel agency platforms (e.g., Airbnb, Booking.com).
• Ability to work independently, manage time effectively, and prioritise tasks in a fast-paced environment.
• A proactive and problem-solving mindset to address guest issues and ensure a positive experience.
• Flexibility to work evenings or weekends as needed to accommodate guest inquiries and peak booking periods.

What we Offer:

• Competitive salary.
• Opportunities for growth and professional development within a dynamic team.
• A supportive and collaborative work environment.
• Work from home.

How to Apply:

Send your CV to the email address provided.

In addition to the above, please upload and send a video of yourself answering the 5 questions below. Please ensure the video is only a maximum of 3 minutes long.

1) Why are you interested in this position?

2) What do you know about our company?

3) What is your ideal work environment?

4) What are your strengths?

5) Where do you see yourself in 5 years?

Good luck and we look forward to hearing from you.

The Tŷ SA team.