Reception Administrator

Main purpose/objective of post:

As the Receptionist and Administrative Support you will be responsible for managing the front desk operations and providing administrative support to the company’s directors and Customer Operations Department. This role is a combination of reception duties, which involve being the first point of contact for visitors and callers, and administrative support which includes booking rooms, travel arrangements and supporting customers services and aftersales.

Duties:

• Greet and welcome visitors professionally.
• Answer, screen, and forward phone calls and emails in a polite and timely manner.
• Ensure the reception area is tidy, welcoming, and well-maintained.
• Handle visitor inquiries and direct them to the appropriate staff members.
• Schedule and coordinate meetings and appointments, ensuring meeting rooms are prepared in advance.
• Maintain a visitor logbook and issue visitor badges.
• Provide refreshments and arrange catering for meetings as required.
• Receive and distribute incoming mail, packages, and deliveries.
• Manage outgoing correspondence, ensuring timely dispatch.
• Travel Coordination: arrange domestic and international travel, including flights, accommodation, and transportation for the directors.
• Ensure all travel documents, including visas and tickets, are in order and available.
• Perform a range of administrative tasks such as expense management, invoicing, and office supplies procurement.
• Support the Customer Services and Aftersales departments
• Assist directors with personal tasks as required, such as managing personal appointments, reservations, and errands.
• Support the Customer Services and Aftersales Departments with day to day administration, order processing and report management.

Previous experience in a Receptionist / Front of house role and providing administrative support to senior executives is required.

This is not a remote working role so please do not apply unless you live in a commutable distance to CH5 2UA.