General Operations Manager

General Operations Manager

Leeds, Yorkshire, England

c.£40-45k DOE per annum + bonus + benefits

Are you an experienced leader in the Living/Accommodation/Hospitality sectors looking for your next challenge?

We’re excited to be working with three clients in Leeds who are looking for a passionate and dynamic General Operations Manager to oversee one of their fantastic buildings.

We need someone with:

• Strong leadership experience in the living, accommodation or hospitality sectors.
• A proven track record in sales & lettings.
• Solid relationship management skills, particularly with investors, agents and stakeholders
• Accountability and the ability to take ownership
• Experience with mobilisation or refurbishment projects (a big plus but not essential!)

This is a pivotal role for the success of the building, we’re seeking someone who’s at the top of their game—ready to be the face of the property, lead by example, and create an outstanding experience for residents. You’ll also have the chance to nurture key client relationships and develop a local sales & marketing strategy to drive success!

What you’ll be doing:

• Leading and developing the onsite teams
• Managing the local sales & marketing strategy to ensure the building’s ongoing success
• Overseeing the full sales cycle from strategy through to execution
• Creating a vibrant community for residents and delivering an excellent customer journey
• Taking control of financial management, including budget responsibility and reporting
• Managing stakeholder relationships and partnerships with key players
• Ensuring best practice in customer service within the team
• Overseeing maintenance and facilities management on site, including planned works
• Ensuring compliance with fire, health & safety regulations

About you:

To thrive in this role, you’ll need to be 100% customer service-focused, a natural leader, and someone who can stay organised and calm under pressure. If you’re self-motivated, love making a difference in the lives of others, and want to shape the experience of residences living in Leeds, this is the perfect opportunity for you!

If this sounds like you, we’d love to hear from you.