Front Desk Supervisor

Are you a hospitality superstar who thrives on creating exceptional experiences for every guest? Then we want you to join our team as the Front Desk Supervisor at the Heathman Lodge in Vancouver, WA!

Position Summary: Responsible for directing, planning and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and ensure their experiences are distinctively supreme.

Essential Functions:

• Oversee all aspects of guest registration and check-out, ensuring prescribed procedures are followed
• Assist in administering policies for communication between front desk, guests, and other hotel staff
• Maintain and enforce high standards of customer service, with zero tolerance for poor service
• Respond to inquiries about hotel policies, services, requests, and complaints
• Understand hotel operations, including room types, rates, packages, and meeting spaces
• Assist with front desk organization, programs, and systems to keep staff on task
• Complete employee documentation for the front desk team
• Plan, direct, and monitor the activities of front desk agents
• Train front desk staff on sales techniques, customer service, and hotel offerings
• Help drive transient sales and control budget/overtime through effective scheduling
• Shuttle guests in company vans when required
• Hold monthly meetings with the front desk team

Additional Responsibilities:

• Maintain a neat, organized work area
• Conduct yourself professionally at all times
• Report any unsafe conditions to maintain a safe work environment
• Develop positive working relationships with all hotel departments
• Comply with all company policies and procedures

Qualifications:

• 2+ years of hotel front desk experience preferred
• Previous supervisory experience preferred
• Knowledge of front office operations and ability to plan, organize, and direct staff
• Detail-oriented with strong communication and problem-solving skills
• Ability to read, write, and effectively interact with guests and employees
• Maintain a professional appearance and have prior cash handling experience
• Skilled at multitasking and working well under pressure
• Can follow both verbal and written instructions
• Willing to work a flexible schedule

Physical Requirements:

3-6 hours

Standing/Walking

1-3 hours

Sitting

Crouching/Bending/Stooping

Reaching

Grasping

Up to 1 hour

Pushing/Pulling

Lifting/Carrying (up to 50 lbs.)

Climbing Stairs

Why work for us?

• A Retirement plan through the company sponsored 401k plan which includes a company match
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

If you have the necessary qualifications and experience to excel in this Front Desk Supervisor role at the Heathman Lodge in Vancouver, we encourage you to apply today. This is an excellent opportunity to join a leading hospitality brand and make a significant impact on the guest experience.

Compensation details: 17.5-19 Hourly Wage

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