Front Desk Representative

Company Description

We are a Florida based veterinary reference laboratory with customers throughout the US and Caribbean. Our mission is to empower our customers with accurate and timely test results. We stand for stability, consistency and excellent customer service and are seeking people of similar virtues.

Role Description

This is a part-time on-site role for a Front Desk Representative based in Miami, FL at National Bio Vet Laboratory. The Front Desk Representative will be the first point of contact for visitors and clients and will perform receptionist duties such as answering phone calls, greeting visitors, and handling pickup requests. The Front Desk Representative will also provide excellent customer service and ensure effective communication with all parties. Clerical tasks will include dispatching couriers, data entry, scanning, receiving payments, etc. Bilingual preferred (English-Spanish).

Qualifications

• Phone Etiquette and Receptionist Duties skills
• Experience in providing excellent Customer Service
• CRM experience preferred
• Ability to handle pickup requests and multiple phone calls
• Strong Communication skills
• High School Diploma or equivalent
• Proficient in Microsoft Office Suite
• Bilingual in English and Spanish is a plus
• Experience in a laboratory or healthcare setting is a plus
• Candidate must reside in Kendall or within 33176 area code
• Must be available to work Saturdays (rotative shifts) and night shifts (upon emergency request/availability).