Restaurant Supervisor

Title: Restaurant Supervisor

Reports to: Restaurant Manager

Salary: £12.20 per hour

Contract: Permanent, part time

Job description

As a Restaurant Supervisor at Storyhouse, you will provide leadership to the teams under your management and offer a knowledgeable, efficient, friendly and professional customer service to all our visitors. You will supervise a team of service assistants with the smooth running of all service operations, including the bars, restaurant, events and general enquiries.

You will also help and assist with ticketing, library enquiries when needed. You will be based in The Kitchen and will work primarily on bar and restaurant service, providing general customer service support to other teams as and when required.

Role and responsibilities

• Supervise the set-up and maintenance of all restaurant service areas
• Make table bookings using the restaurant manager system
• Supervise customer service, ensuring all diners are greeted and served in a professional and friendly manner, offering a high level of service in line with company procedure and legal requirements relating to food service
• Manage a high level of product knowledge, from the menu to beverages available, including advice on dietary requirements
• Manage bar service as required, dispensing orders accurately and in a timely manner
• Clean and restock the bar areas
• Take responsibility for the organisation of interval drink pre-orders and ensure they are served in an efficient and organised way
• Help and support the ticketing enquires that visitors will have when coming to Storyhouse. These might include managing and supporting ticketing technology, including kiosks management such as changing till rolls, restarting, and reprinting tickets
• Be fully conversant in event information and offer knowledgeable advice on seating, pricing and other company booking policies
• Offer a high level of customer service to all our visitors
• Supervise staff dealing with all library enquiries such as printing, using the fixed PCs, loaning and returning books
• Act in accordance with Storyhouses policies and procedures, and undertake any training as required by Storyhouse
• Act as a role model for other staff and contribute to the life of theorganisation as a whole
• Carry out any other duties as may be required as part of the Restaurant Supervisors role

• Experience in a similar role, either in hospitality or customer service (desirable)
• Experience in working in a busy environment
• Experience in dealing with customer complaints, and resolving incidents
• Experience of supervising a large and dynamic team
• Excellent communication, and interpersonal skills
• Ability to communicate effectively with a diverse range of people
• The capacity to inspire and motivate others

The link below will take you to the Jobs section of our website. Here, you can view the complete job pack with full specification, and apply by emailing your CV and cover letter to Emma Hutt (Head of People).

The closing date for this position is Thursday 31st October.

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