Loan Processor, Retail, Team Lead

Come join our amazing team and work in our Jacksonville, FL Office!

Our Loan Processor, Team Lead is responsible for providing quality loan processing, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Coaches and mentors lower level processors and assists processors with handling exception items; assists processing management with pipeline management functions. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Team Lead level is the highest level of Loan Processor and the duties include processing a pipeline of loans, assisting lower level processing staff, and assisting processing management with day-to-day pipeline management. The target pay range is $21.63/hr. - $28.85/hr.

What you'll do:

Coaches and mentors lower level processing staff; may train new employees in day to day loan processing techniques.

Assists processing management in monitoring pipeline activities and statuses; advises management of any findings.

Assists lower level processors with unique or exception items.

Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files.

Ensures the quality and compliance of work with Company policies, procedures, and investor guidelines.

Ensures that all loans are processed to meet Company and Investor guidelines

Constant communication with all external parties to the loan including but not limited to Borrower, Realtor, Closing Agent, and Appraisal Management Company.

Communicates with Regional Vice President, Loan Officers, Operations Manager, Disclosure Department, Underwriting Department, Docs/Funding Department, and Branch Manager as required to resolve outstanding issues

Communicates with escrow officer/settlement agent, title officer as required to resolved outstanding issues.

Assists Post Closing Department as needed with making the loan whole for purchase into secondary market.

Reviews and evaluates credit information on mortgage loan documents to determine acceptability for loan programs

Receives and reviews loan submissions

What you'll need:

Maintains highly confidential information in accordance with Company’s privacy policy concerning borrower’s information (concerning borrower’s confidential information)

Requires extremely high level of organizational skills and ability to work on several tasks simultaneously

Constant contact with borrower and internal office staff

Strong skill in the routine use of office machines such as computer, copiers, fax machines

Ability to communicate effectively both verbally and in writing

Ability to handle detailed assignments

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

Customized training programs to help you advance your career.

Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

California Private Notice (https://oag.ca.gov/privacy/ccpa)

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.