Technical Specialist II - Store Systems

Job Description

We are seeking a Technical Specialist II to lead the conversion and upgrade of our POS systems. In this role, you will guide on-site teams, manage daily system functionality, and collaborate with cross-functional teams to implement new technology solutions.

• Lead the conversions and upgrades of our POS system from Oracle Micros RES 3700 to Oracle Simphony
• Implement project plans ensuring completion within set timeline and budget constraints
• Supervise and guide team members on-site to ensure a successful conversion
• Assist in the maintenance and management of daily Simphony POS functionality
• Gather business requirements and provide solutions using detailed working knowledge of products and features
• Provide end-user support, troubleshoot issues, and resolve technical problems related to store systems
• Test and evaluate new technology solutions to improve operational efficiency and enhance the customer experience
• Optimize system performance by effectively leveraging existing technology resources
• Manage vendor and partner relationships for POS systems
• Collaborate with cross-functional teams to pilot IT projects and initiatives
• Stay up to date with industry trends and advancements in IT systems relevant to the restaurant industry
• Assist with helpdesk tasks and provide technical support as needed
• Perform any other duties as assigned by supervisor

Required Education and Experience

• High School diploma with preference for associate degree in information technology field
• Advanced level knowledge of Simphony POS, Reporting & Analytics, Labor Management, and Interfaces
• Minimum three to five years of relevant experience in a corporate hybrid IT infrastructure environment
• Basic knowledge of Networking including TCP/IP and VLANs, SQL and JSON for data analysis, integration, reporting, analytics, labor management, and interfaces
• Experience in performing helpdesk tasks and providing support to non-technical end-users
• Understanding of support tools, techniques, and how technology is used to provide IT services