Director of Operations

Director of Operations

Albany Hilton Hotel

Job Summary: Director of Operations at the Albany Hilton Hotel is responsible for overseeing the daily hotel operations, Guest Services, Food & Beverage, Banquet & Catering Operations, Engineering and Guest Experience. This leadership role demands a highly organized and customer-focused individual with the ability to manage diverse teams, maintain high standards of service, and drive profitability while ensuring an exceptional guest experience. This is a full-time, management position with a primary responsibility of overseeing the daily operations and strategic direction of the hotel. The Director of Operations will work closely with the Hotel General Manager & the Executive Team to ensure the highest level of guest satisfaction, employee engagement, and profitability. This individual must have a passion for exceptional guest service and be able to lead a team to deliver a memorable experience for guests.

Responsibilities:

• Oversee all Operational Departments of the Hotel to deliver an exceptional guest experience and financial results.


• Develop and implement strategies to achieve financial goals and improve guest satisfaction.


• Manage and mentor a team of managers and hourly associates, including hiring, training, and scheduling.


• Ensure a high level of service is provided to all guests, addressing any issues that may arise with professionalism and efficiency.


• Monitor and control expenses to ensure profitability.


• Coordinate with vendors and suppliers to maintain quality and cost control.


• Maintain and update hotel policies and procedures to ensure compliance with company standards and government regulations.


• Conduct regular staff meetings to communicate goals, expectations, and updates.


• Develop and implement training programs to ensure consistent service standards are met.


• Maintain a working knowledge of market trends, competition, and industry developments to make strategic decisions.


• Ensure all safety and security protocols are followed to provide a safe environment for guests and employees.


• Collaborate with sales and marketing teams to promote the hotel and increase revenue opportunities


• Perform other duties as assigned by the Hotel General Manager.

Requirements:

• Bachelor's degree in Hospitality Management or related field, preferred minimum of 5 years of experience in a hotel leadership position in the hospitality industry with knowledge of all hotel operational departments.


• Strong leadership skills and the ability to motivate and develop a team.


• Proven track record of achieving financial goals and improving guest satisfaction.


• Excellent communication and interpersonal skills.


• Ability to work a flexible schedule, including weekends and holidays.


• Knowledge of Hotel Operations, Revenue Management, and Budgeting


• Proficient in Microsoft Office and Hotel Management software


• Experience in Guest Services, Food & Beverage, Banquet & Catering, Operations, Engineering & Housekeeping.


• Prior Hotel Leadership experience in daily operations.


• Must be eligible to work in the United States.

Compensation & Benefits:

This is a full time, salaried position with a competitive compensation package and benefits, including health insurance, paid time off, and opportunities for advancement.

EEOC Statement:

The Albany Hilton hotel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Location: Elsmere, NY, US

Posted Date: 10/17/2024