Dedicated Cover Receptionist - North West Region (ACDCNW)

This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are looking for a Dedicated Cover Receptionist to join our Rapport team. You will be based in our client's fantastic offices in Birmingham but will also frequently travel to other satellite offices in North West of England (e.g., Bristol, Cheltenham, Leeds, and Manchester). Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.

You will play a crucial role in providing excellent service to clients and customers, ensuring all Customer Service duties are carried out to the highest standards, while covering and supporting different offices and projects.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

This is a full-time, permanent role (40 hours per week). You will be working from Monday to Friday on a shift rota basis between 7 AM and 7 PM (with flexibility as per client's needs).

Main responsibilities

• Covering all customer service duties within different offices, always providing a top experience and service to all clients
• Assisting in meeting and greeting stakeholders, and providing in-room assistance as necessary in meeting rooms
• Being the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day-to-day operation in designated buildings
• Supporting with the resolution of any logistical and technical issues, and escalating them as appropriate to the relevant teams
• Completing regular locker audits, where requested
• Proactively dealing with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner
• Supporting with other ad-hoc duties as required

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have at least one year of previous customer service experience
• Be flexible to move between roles and sites, including new site start-ups, carrying out troubleshooting, developing or updating processes, and other duties as required by the business
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow
• Display excellent personal presentation and interpersonal skills
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
• Demonstrate the ability to work independently and manage own workload

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies', their ultimate accolade, in 2021 signifying a ‘World Class' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport