Guest Services Coordinator Shift Leader

This job is with Dorchester Collection, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Join us as a Guest Services Co-ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

To supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Complimentary Internet at allocated computers in team areas
• Interest free Season Ticket Loan
• Occupational Health, including subsidized massage treatments and health clinics
• Complimentary Eye Test for VDU users
  

• Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
• Assist with Check in and Check out
• Supervise the billing, ensuring folios are up to date and accurate
• Liaise directly with the VIP guests ensuring all their needs are met
• Deal promptly and effectively with any guest concerns
• Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.
• To assisst the Guest Service Managers when needed
• To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
• Carry out on the job training with all Guest Service Receptionists
• Act as an ambessador of the hotel
• Attend any training courses may seem beneficial

• Passionate about hospitality and delivering a 5* service to our guests
• Customer service orientated
• Experience of Opera
• Excellent IT knowledge including Microsoft Office
• Good written and spoken English
• Team player

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com