Temporary Operations Executive

Heidi

Heidi was born to make it easier for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formerly known as Ski Zoom) and have seen exponential growth.

The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. Heidi is a youthful, challenger brand, with an awesome culture, and we’re shaking up a very traditional ski/mountain holiday industry.

We have huge ambitions for growth, and we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward.

The Role

Working within a friendly team in our lovely office on Queen Square, you'll be working within a team responsible for making sure all our ski trips are booked correctly and run smoothly. Expect a steep learning curve in a fast-paced environment.

As a ski tour operator, we are super busy over the winter, with all our customers travelling over the winter season. We are looking for smart, detail-oriented professionals to support our permanent team over the winter period. This role is a temporary position ideally immediately and finishing in mid-April.

What you’ll be doing

• Fulfilling accurately and efficiently all elements of our customers’ package holidays;
• Liaising with our Sales and Customer Support Teams and our suppliers to ensure all bookings, post-booking requests and amendments are correctly fulfilled;
• Managing our supplier inbox to ensure all post-booking queries are dealt with effectively and payments are made on-time;
• Supporting our Sales Production Team with supplier rate loading;
• Muck in where needed on other tasks. We're a small team with big goals and lots to do and there'll be times when there are all hands on deck.

What you’ll bring

• Great communication skills;
• A positive mindset;
• Strong attention to detail;
• Logical approach to problem solving and task prioritisation;
• A flexible approach to work, and being OK with the ambiguity that comes with working in a fast-growing company (we’ve doubled in size year after year and plan to do the same this year);
• Willingness to work weekends and bank holidays.

Why work with us?

• £26,000 salary + end of season performance bonus
• 33 days paid annual leave (including Bank Holidays) + 4 paid “me days” (prorated)
• A chance to build something great and work with a fantastic bunch of people

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status