Business Development Manager - Offices

About Pact:

Pact Coffee works with the world’s finest farmers to bring outstanding speciality coffee to homes, hospitality venues and workplaces across the UK at a fair price, while improving lives and safeguarding farmers’ futures at origin.

For 12 years, we’ve been challenging ‘Big Coffee’ and leading the charge to reform the industry. By putting the needs of farmers first, rather than market investors, we can provide our customers with a quality of speciality coffee they won’t find anywhere else. Our growing multi-channel strategy (DTC, Ecommerce, Grocery, Hospitality, Offices and Wholesale) means that we can reach more and more customers and increase our social impact.

We are a B Corporation with a carbon-neutral roastery, and all our packaging is fully recyclable. Our focus on sustainability extends to the farmers we work with, many of whom champion planet-first practices.

Welcome to better coffee. Better for farmers, better for the planet, and better for you.

About the role:

We are looking for a dynamic and driven Business Development Manager to join our lean but brilliant B2B Sales team. In this role, you’ll be responsible for winning, managing, and growing new accounts within the Office channel. Your goal is to establish Pact Coffee as the UK's most popular speciality coffee partner in the workplace.

Responsibilities:

As a Business Development Manager, your main responsibilities will include:

• Customer Engagement and Deal Closing: Actively seek out and engage potential customers by pitching, negotiating, and closing deals to expand Pact Coffee's presence in the office space.
• Pipeline Growth and Activity Targets: Drive high levels of prospecting activity, maintaining a minimum of 150 emails, 100 calls, and 5 client visits per week to fuel consistent pipeline growth.
• Sales Pipeline and Target Reporting: Manage your sales pipeline with precision and report progress to the Head of B2B, ensuring you meet a monthly target of £2,000 MRR.
• Account Launches and Support: Organize and oversee sampling sessions, machinery installations, barista training, and launch events for new accounts, ensuring smooth and successful onboarding.
• Ensuring Account Success: With the support of the Key Account and Training teams, ensure new accounts operate at 80%+ compliance of booked MRR within the first 6 weeks of trading.

Requirements

You’ll be an ideal fit if you:

• Thrive in a sales role and have proven field sales experience, ideally in the office sector.
• Are passionate about food and drink - especially coffee - and eager to put your coffee knowledge into action.
• Are highly personable, and confident in your ideas.
• Can communicate effectively, and have a ‘make it happen’ attitude.
• Learn quickly and can confidently apply your training to practical situations.
• Are a team player who’s unafraid to speak up, helping shape team strategy and decisions.
• Are driven to exceed targets, both individually and as part of a team.
• Are well-organised, strategic, and focused on delivering quality outcomes.
• Can collaborate seamlessly with stakeholders at all levels, both internally and externally.

Benefits

Benefits:

Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:

• Salary bracket: up to £35k depending on experience
• Significant new business commission structure with year 1 OTE of £50k, year 2 OTE of £60k.
• Regular personal and team incentives
• 23 days holiday, increasing annually up to 27 days (our office is also closed between Christmas and New Year)
• Hybrid working model with time spent in the field, in the office and at home
• Comprehensive training in sales, coffee and more
• Flexitime (with core hours of 10-4)
• Monthly coffee allowance
• Unlimited coaching sessions with More Happi
• Health and wellbeing programme with Juno
• An accessible and open workspace
• Plus, many more benefits

A bit more about us:

The impact we make: https://www.pactcoffee.com/our-impact

Our range: https://www.pactcoffee.com

Brand video: https://www.youtube.com/watch?v=kyHz-y9TsL0

Pact is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know by email to careers@pactcoffee.com.

In your application, please feel free to note which pronouns you use (she/her/hers, he/him/his, they/them/theirs, etc).