Customer Technology Solutions Manager - Hotels

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

As Customer Technology Solutions Manager you will lead the team representing Technology in front of hotels and partners

.
Within your scope, you will act as the trusted business partner to ensur

• e:Customer satisfaction is achieved at all tim
• esProject plans, budgets, follow-ups and third parties are kept informed at all tim
• esFollow-up, reporting and regular communication to keep all partners aligned with regional and global strate
• gyYou are able to balance strategy with occasionally working in a reactive mode to cater to the evolving needs of the busine
• ssCoordination and project rollout remain on tra
• ckYou act as the ambassador for the brands digital, technology sales, and solutions to enable best practice across the regi
• onYou are visible across the hotel network to conduct technical performance audits, technical installations reporting on any gaps in the environment or guideline
• s.You fully participate, implement and support PMO project responsibilities and hotel integrations as require

d.
Your key stakeholder gro

• up:Hotel Operati
• onsHotel Partners and own
• ersService Provid
• ersTechnology suppliers (regionally and global

ly)
Qualificat

• ions
  Bachelors or Masters Degree in Computer Sciences or Hospitality Manag
• ement5 years experience in Techn
• ologyExperience in a similar supporting role and/or service delivery manag
• ementExperience within the hotel/hospitality sector is highly desi
• rableAdditional languages such as French and/or German are also a plus
• too!Excellent communication, negotiation, organizational & project management s

kills
Additional infor

mation
To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, technology save scheme, financial wellbeing scheme, subsidised gym membership, private medical healthcare, pension, complimentary hotel stays, hybrid working and additional remote working for up to 12 days anywhere in Europe for th

e year!Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear fr

om you!your information will be kept confidential according to EEO guid