Front Desk/Reservation Agent

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. Summary: Welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. - General bookkeeping: ensure all hotel guest account information is accurate and up-to-date - Use proper telephone etiquette. - Mitigate customer complaints as needed - Take incoming calls, online and in-person room bookings requests - Processes reservations received from all avenues including telephone, fax, e-mail, and travel agents - Processes cancellations and modifications promptly - Answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requests - Connect with the housekeeping department to ensure guest accommodations are ready - Understands hotel policy on guaranteed reservations and no-show charges. - Follows proper procedures for processing Preferred Corporate rates - Processes guest check-outs. - Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Formal educational qualifications are not generally needed, but applicants should be able to read and understand written instructions. Training usually takes place on the job, supervised by an experienced member of the staff.