Events and Sales Specialist

Company Description

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.

Position

As the Events & Sales Specialist at Eataly, your primary focus will be on managing private dining reservations, outlet event bookings, and catering services. You will work closely with the Events & Education Specialist to organize and execute successful storewide partner events. Your collaborative efforts will contribute to fostering interdepartmental cooperation and promoting a seamless event planning process.

Duties & Responsibilities:

• Will be responsible for coordinating all aspects of events from conception to completion. This includes venue selection, catering arrangements, scheduling, and ensuring all necessary permits and licenses are obtained.
• Oversee setup, teardown, and logistics during the event to ensure smooth execution.
• Manages correspondence for the department (events/catering) on all B2B and B2B requests, cancellations, scheduling from beginning to end, which entails working closely with the operations teams.
• Create event sales contracts, briefings, and customized offerings, pricing, and menus.
• Collect and analyse event sales, cost, and trend data to inform future activities, and provide performance reports to the Director of Store Operations.
• Organises and participates in storewide activities, promotions, and partner events, fostering accountability in departments and interdepartmental collaboration when planning events.
• Collects, analyses, and co-approves all instore and online marketing assets for events.
• Maintain fiscal responsibility for event-related expenses, including rentals, supplies, labour, and invoicing, while communicating this information promptly to the operations team.
• Collaborates closely with the Front of House and Bar teams to ensure sufficient staffing for in-store events, and with the Back of House teams to create bespoke menus.
• Generates events sales by scouting new business and maintaining relationships with existing clients.
• Conduct walk-throughs with clients to finalize event details and address any concerns.
• Liaises with all event vendors and suppliers, including florists, rental company, security to ensure all purchases are filed through accounts or operations.
• Runs store tours for B2B clients and VIPS when needed.
• Occasionally attends workshops, tradeshows, and conventions.
• Work closely with the Events team, supporting the Events & Education Specialist as needed to maximize team efficiency.
• Provide coverage for other roles within the Events team as required.

Requirements

• A minimum of 2+ years of event planning experience within the hospitality or catering industry. Candidates without this experience will not be considered.
• Availability to work on-site as we do not offer hybrid or remote work due to the focus of this role.
• Proven success in managing events from initial client outreach to final invoicing and payment processing.
• Exceptional organizational, project management, and time management skills.
• A positive, guest-centric attitude and a commitment to providing outstanding client experiences.
• Flexibility and adaptability to support multiple teams as needed.
• Availability to work on-site with a flexible schedule, including evenings, weekends, and holidays.
• Fluent spoken and written English, coupled with excellent professional communication and editorial skills.
• Strong data analysis and reporting capabilities, with the ability to identify areas for improvement and track department performance.
• Advanced knowledge of Microsoft Office applications.
• Eligibility to work in the UK.

Other information

THE PERKS OF BEING AN EATALIAN...

• 30-day holiday allowance that increases with the length of service (pro-rata).
• Free meal on shift.
• Internal career progression and global opportunities across the Eataly stores.
• 20% employee discount across retail, bars, and restaurants.
• Discounted Gym memberships.
• WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being.
• MyEataly - our own benefit portal offering you free discounts, rewards, and cashback programs.
• "Refer a Friend" and earn up to £300 per person.
• Cycle to work scheme.
• No interest technology loans.
• Employee assistance program.
• And much more available through our benefits platform.