Wholesale Manager

About Us:

Kiss the Hippo is an award-winning speciality coffee brand and the first carbon-negative coffee company in London, UK. We opened our doors six years ago in Richmond, London, and since then, we’ve been dedicated to making a difference through coffee. Our mission is to bring high-quality, ethically sourced, and sustainably roasted coffee to the UK and beyond, all from our roastery in Enfield, London.

In addition to our wholesale programme, we operate nine cafés in premium locations across central London. Café culture is integral to our identity, and our wholesale programme reflects our deep passion for hospitality. We aspire to collaborate with quality-driven, like-minded cafés, restaurants, hotels, and retailers across the UK and worldwide.

Your Role:

You will be part of our dynamic wholesale team, working alongside other wholesale managers, our Head of Coffee, and our Managing Director. We foster an entrepreneurial spirit within our team, offering you the freedom to pursue and develop opportunities as you identify and create them. This role is ideal for someone eager to grow within the coffee industry, well-connected to the coffee scene in the UK, and looking to join a rapidly expanding company where they can advance their career.

Compensation:

£35,000 per annum + Commission Bonus Scheme

Key Responsibilities:

• Reach out to customer leads
• Present, promote and sell coffee and equipment to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Represent KTH in a professional manner

What We’re Looking For

• A minimum of 2 years of wholesale sales experience.
• A passion for food and drink with an intermediate level of coffee knowledge
• A creative problem solver willing to take on challenges
• Someone with a proven history of growing sales
• A self-starting, organised and driven person
• Ideally with experience on platforms like Unleashed and Prospect CRM
• Strong negotiation and closing skills to secure deals and achieve sales targets.
• Proficiency in managing and maintaining CRM systems to track leads, sales activities, and customer interactions.
• Ability to conduct market research and competitor analysis to inform sales strategies.
• Strong analytical skills to assess the effectiveness of sales tactics and adapt them as necessary.
• Excellent interpersonal skills to build rapport and maintain long-term relationships with clients.

Benefits:

• Hybrid working
• Oyster travel card
• Laptop
• Phone Line
• Access to unique and awarded coffees
• Free coffee at all KTH sites
• 20% off on all retail equipment at KTH sites

Please share your CV and a cover letter telling us about yourself and why you want to work in coffee and sales.