Cargowise Process Improvement Lead

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.

Metro are looking for a Cargowise Process Improvement Lead to join our Business Improvement team. In this role you will be making your mark by working with all of our operational departments to identify and implement improvement solutions. If you have experience with Cargowise and enjoy problem solving, we want to hear from you!

Key Responsibilities

• Support department reviews in line with the business improvement team
• Understand high level operational processes, stakeholders, purpose and turnaround
• Identify challenges i.e. manual, repetitive, time-consuming tasks etc
• Document all requirements and background information
• Identify and formulate possible solutions in CW1 e.g. workflow, tags/tasks, VB, acceptability band, reports, milestones and customs fields etc
• Evaluate pros and cons of each scenarios and compatibility with existing constraints
• Communicate, share business needs with relevant stakeholders and jointly discuss potential solutions based on priorities and objectives
• Ability to explain in simple terms current process, outcomes and current challenges
• Bring different departments/experts together to find the most suitable solutions. Ability to explain each potential solution to non-IT driven operators
• Finalise solution and ensure responsible stakeholders are aware of spec and agreed timelines
• Ensure all new processes are documented
• Find the most efficient way to communicate and roll out processes with relevant parties
• Trial/test/trouble shoot
• Implement and monitor roll out
• Collate lessons learnt and review if new process can be utilised elsewhere

General Skills

• Advanced knowledge of CW1 and all of the modules
• Cargowise certified (CCP) Cargowise Certified Professional
• Willingness to learn and develop
• Have a professional, flexible, and personable approach to user
• Be comfortable communicating at all levels including board level
• Have good communications skills, written, telephone and personal
• Demonstrate good attention to detail
• Team player who can collaborate effectively with colleagues
• Ability to think critically and objectively
• Ability to take a logical approach to fault finding and problem resolution
• Demonstrable experience of ‘getting things done’ and ‘can do’ attitude

Why choose Metro?

• Competitive salary including a bonus which is paid twice a year!
• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
• Health cash plan.
• Octopus Electric Vehicle car scheme.
• Free parking.
• Respectful working environment.
• Plenty of opportunities for training and development