Director of Operations

Seeking a rockstar of an Operations Director to join our team...

It’s been quite the start for us since we became independent way (way) back in Feb 2023; since then, we’ve revamped the original Centre-Point, built the team at our Support Office, opened the HUGE Arcade Battersea and just recently, opened Arcade X on the Thames…. And we’re only just getting started!

We're a tight-knit, nimble bunch at Arcade, that work collaboratively, each striving to make Arcade the best it can be.

Passionate about what we do and take pride in the quality of our work. By pooling our diverse talents and perspectives, we're able to innovate and deliver exceptional results for our guests and teams, alike.

Our collaborative spirit pushes us to constantly learn from one another and find new ways to push the boundaries of what's possible.

At the end of the day, we're not just co-workers - we're a team united by a shared mission to excellence.

Arcade - Operations Director:

We’re now looking for someone to take the helm, steering the ship and setting the course.

But, will we vibe together:

• Does the idea of stepping in to a thriving start-up sound exciting?
• Is product and attention to detail your “thing”?
• Do you keep your head about you when the rest of the world seems to slip into chaos?
• Is absolute growth and success a given?
• Are you ready to take over the world?
• Will you mentor as well as lead?
• Growth mindset?
• Humility is your middle name
• You’ve set up restaurant operational models, and written and executed order of services that have blown guests minds?
• Making sure GMs are hitting their GP’s like

Indicators that we might just stay in the friend-zone:

• Love of the corporate maze
• Prefers the 9 – 5 with endless (pointless) meetings
• Change resistant
• High salary seeking with zero equity
• Leading from an ivory tower

So, if this sounds like a bit of you, do keep reading....

The nitty gritty stuff...…

Lead and mentor our brilliant GMs – this includes their development, progression and succession planning across the sites is in their vocabulary and ensure this filters through them and onto their teams

Training, from financial management and reporting, leadership, health and safety, EHO visits +

Communication… communication, communication… Clarity rules!

Ensure the right information is filtered to the sites constructively

Sales & Marketing, and the operations of our Food Halls ‘are one’

Health and safety, ‘scores on the door’ 90%+

Quality control: consistency and efficiency across our food halls

…. Not forgetting:

P&Ls and financial management.

The GMs have your full support to ensure sites are profitable, nothing drops below target and if anything does there is a clear action plan to resolve that the finance team are crystal clear on.

Our Operations Director Deal breakers....

• 5+ years of experience in a similar role, preferably in the branded restaurant sector.
• Excellent problem-solving, decision-making, and project management
• Strong leadership abilities, you will mentor as well as lead our brilliant GMs who have 10 years + experience at running multisite operations and the ability to effectively manage a team.
• Proven ability to manage an annual revenue of £25m+++
• A passion for food and drink that go way beyond your professional career.
• Data analysis and financial acumen to drive operational and strategic decision-making.

If this is you, we can’t wait to hear from you!