Lead Office Service Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:
The Lead Service Specialist assists the Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.

Essential Job Responsibilities

• Work independently on assignments, often without direct supervision
• Ensure all projects have been properly completed and quality checked
• Work to resolve work issues or complaints
• Assist management with training new hires on all processes
• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
• Copy Services includes accurately producing copy, print and scan projects per written instructions
• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 2 years work experience in a reception and/or hospitality field.
• Mail, copy, print and scanning production experience is preferred.
• Ability to lead others in a professional manner
• Strong written and verbal communication skills with ability to resolve complaints
• Ability to multitask with attention to detail
• Working knowledge of MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand or sit for an extended period of time

#INDHP

The Compensation range for this role is 21.23 to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Location: Textile Finance, CA, US

Posted Date: 9/28/2024