Front Desk Receptionist

Work Hours: 9am - 6pm EST Monday through Friday

Pay Scale: $18 - $20/ Hour DOE

Reports to: Sales & Marketing Operations Manager

Job Type: Full-time

Location: 3930 Commerce Ave Willow Grove, PA

Company Overview

We are a full-service provider of outbound, inbound, and automated call center and business process outsourcing (BPO) services. Our global footprint includes a combination of brick-and-mortar contact centers and virtual teams, offering the broadest selection of services and experience in the market.

Job Summary

In this position, you will be responsible to perform the Front Desk Receptionist duties listed below. Must have strong organizational skills, keen eye for detail, and the ability to multitask, Excel and Google Sheets experience. These skills are essential to succeed in this role.

Job Description

Facilitate various sales reports using Excel
Facilitate various sales reports using Google Sheets
Assist in handling inbound corporate office phone calls and website chat requests
Ensure timely and accuracy of mail & package processing
Assessing daily operational needs
Capturing sales lead information via web forms, phone calls, and chat requests with timely and proper sales assignment
Various administrative duties as assigned
Compiling, summarizing, and distributing weekly report
Identifying and distributing e-faxes to the appropriate people.

Act as a backup for all front desk responsibilities

Required Qualifications:

Ability to work Monday through Friday
Proficient in Microsoft Office -- Excel & Word a must
Proficient in Gsuite
Excellent verbal, writing, grammar, and communication skills
Experience with CRM's is preferred
Strong computer and Internet skills
Great problem solving and critical thinking skills
Project coordination experience a plus
Strong attention to detail
Must have reliable transportation