Front Desk Supervisor

Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards

To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas

To be experienced with various guest scenarios

Ability to count and disburse money

To be familiar with all technical equipment related to the Front Desk

To understand the influence and importance of all departments on the Front Desk

Must be able to perform all positions in the Front Office department

Responsible for the training of new associates

Understand all radio codes and emergency procedures

Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Qualifications

Previous customer service experience

Previous cash handling experience

Previous hotel experience highly preferred

Ability to clearly communicate (verbal and written) in English with guests, associates and vendors

Ability to stand for 8 hour shift

Must be able to work a flexible schedule to include nights, holidays and weekends

Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TX-SAN ANTONIO

Posted Date2 weeks ago(9/4/2024 5:27 PM)

Requisition ID 2024-114220

of Openings 1

Category (Portal Searching) Front Office Operations